Dear Kevin hope you are well.
Please could you help me one more time?
Fetching is working correctly.
I would like to know if it would be possible to assign the department when opening the ticket via email?
Thank you
Matreco
Simply go to the system email and set the Department accordingly. Afterwards, when Tickets are created from that system email the system will set the Department accordingly. Keep in mind that other settings can override this default like Ticket Filters, Help Topic defaults, etc.
Cheers.
Ok thanks for the feedback
