Dear friends,
Please, I would like to ask for help.
When I respond to a ticket, the response goes to the customer's email, and when the customer responds to the same email as the ticket, how do I make the response appear in the system?
Thank you
Response in the same email as the ticket does not appear in the system
- Best Answerset by KevinTheJedi
Via Email Fetching (IMAP/POP3) or Email Piping (Local or Remote). You can take a look at the documentation here:
- Email Fetching
- Email Piping (Local and Remote)
Cheers.
Ok thank you very much