Response in the same email as the ticket does not appear in the system

Matreco

Dear friends,

Please, I would like to ask for help.

When I respond to a ticket, the response goes to the customer's email, and when the customer responds to the same email as the ticket, how do I make the response appear in the system?

Thank you

KevinTheJedi

Matreco

Via Email Fetching (IMAP/POP3) or Email Piping (Local or Remote). You can take a look at the documentation here:

Email Fetching
- https://docs.osticket.com/en/latest/Admin/Emails/Emails.html
- https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
Email Piping (Local and Remote)
- https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html

Cheers.

Matreco

Ok thank you very much