Hello,
After I insert a logo in email template, they work for some hours, then it stops showing the image when receive email
Best Regards
Paulo
Hello,
After I insert a logo in email template, they work for some hours, then it stops showing the image when receive email
Best Regards
Paulo
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Environment details? (if you can then see Admin panel -> Dashboard -> Information)
How do you have osTicket configured to handle attachments? (in the DB, or using the Attachments on Filesystem plugin)
I've asked the devs to take a look at this thread, but I doubt highly that they will answer with out pertinent system environment details.
Sorry, there is the information request.
The size of image that I put in template
Hello any solution?
I am unable to replicate the issue using v1.15.2, Apache, PHP 7.4, and MySQL 8.0. I would recommend upgrading to v1.15.2, removing the image, and re-adding it.
Cheers.
It´s the same thing, now when I insert logo and do a Save, the image disappears.
I believe this is the same as:
Cheers.
ok thank you
We have the same issue here. Is there any fix available?
@Towerplease scroll up to the post with the fix up two from your comment.
ntozier I'm not sure, but i cannot see any fix in the post. Just another description of the issue. I am currently running the following config/server:
See this:
ntozier
Yeah, well. Kevin wrote:
"This issue is due to a deeper underlying issue so it's on hold until we can come up with a fix.
Cheers."
Guess it just needs some time to come up with an update to fix the issue then?