Hello,
After I insert a logo in email template, they work for some hours, then it stops showing the image when receive email
Best Regards
Paulo
Image from templates not display after some hours.
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Environment details? (if you can then see Admin panel -> Dashboard -> Information)
How do you have osTicket configured to handle attachments? (in the DB, or using the Attachments on Filesystem plugin)
I've asked the devs to take a look at this thread, but I doubt highly that they will answer with out pertinent system environment details.
- Edited
Sorry, there is the information request.
The size of image that I put in template
7 days later
Hello any solution?
I am unable to replicate the issue using v1.15.2, Apache, PHP 7.4, and MySQL 8.0. I would recommend upgrading to v1.15.2, removing the image, and re-adding it.
Cheers.
a month later
It´s the same thing, now when I insert logo and do a Save, the image disappears.
I believe this is the same as:
Cheers.
5 days later
ok thank you
a month later
We have the same issue here. Is there any fix available?
@Towerplease scroll up to the post with the fix up two from your comment.
ntozier I'm not sure, but i cannot see any fix in the post. Just another description of the issue. I am currently running the following config/server:
See this:
ntozier
Yeah, well. Kevin wrote:
"This issue is due to a deeper underlying issue so it's on hold until we can come up with a fix.
Cheers."
Guess it just needs some time to come up with an update to fix the issue then?