Were all ths instances installed from the same code base? (ie did you copy one to the other, etc)
I was going to suggest trying to re-upload the files from the distribution archive.
I was also thinking that maybe it's some weird bug with the version of PHP that you are running.

@ntozier Thanks for your awnser.

To provide you with the right information for the right solution, I downloaded the latest installation files again this morning from the website: https://osticket.com/download/
I have uploaded the new upload files, created a new database and completed a new installation.

without creating a new user or organization I tried to make an export of the standard ticket of the co-installed osTicket Support user in the user directory. it fails.
I get the white bar as you can see in the picture below.

the export problem only occurs in the user directory because I do make an export from the ticket directory.

So...
it could be a bug but then there should be more complaints from others.

I can ask my provider to put a newer PHP version on the server for me. To rule this out. Which version can you recommend to me?

I welcome any help
Awaiting your response

The devs (and I) recommend PHP 7.3 currently.

@ntozier I upgraded the PHP version on our server to 7.3.14.

Unfortunately. This does not solve the problem with the white bar when trying to export user or organization tickets in user directory.

New installation, updated php version.
So what next to try or to look into.

Please help.

Please see
https://github.com/osTicket/osTicket/issues/5303

@ntozier
I was already following that tread. Tried the things that are mentioned in it, but nothing does solve the problem.

I find it strange that the export problem only occures when making an export in the scp: 'user tab -> user directory ->user -> tickets tab -> export' and: 'user tab -> organizations -> organisation -> ticket tab -> export'

All other exports and even the 'user tab -> user directory -> export' I can make an export without a problem.

what are the differences?
Please help.

@ntozier

extra info.

the export link refers to:
https://repareermeer.nl/ost14-1/scp/users.php?id=1#users/1/tickets/export

@aholzhammer @Dav1d

Here you guys go:

• https://github.com/osTicket/osTicket/pull/5418

Cheers.

Yes, @KevinTheJedi

Thank you, solved!

KevinTheJedi

i have implement this but nothings work
please tell me some another solution
:-(

when i click on export button to export tickets then it keeps on loading and after few seconds it shows plain white Strip ..
does'not open any sheet to show exported tickets..

looking forward to hearing