hello, everybody know how i can add new column in /scp/tickets.php --> http://prntscr.com/nio2l0
i have this form created by me: http://prntscr.com/nio3pc having the variable I guess I can add this option that I want to the list http://prntscr.com/nio3y2
Assuming that you are running 1.11+ then use the custom queue feature.
custom queues: Admin panel -> Settings -> Tickets -> Queues.
If you are running 1.11 please upgrade to 1.12 immediately.
ntozier Thanks ntozier, but custom queues, is in the menu..
i need below, I would like something like this: http://prntscr.com/nji3um
Okay... so add the field to the Ticket Details form. Use custom queues to display it.
ntozier i have the variable: %{ticket.pcnro} but now I have to find the file where I can add that variable
Admin panel -> Settings -> Tickets -> Queues.
ntozier already create the queue
So then it sounds like you are all set. Should I close this thread?
ntozier nop,
I have not been able to finish, because I think they do not understand what I'm needing ..
I need here, to be able to add a column, which is called "PC Number" https://prnt.sc/nio2l0
and that this column shows the number of pc that believes in the variable is https://prnt.sc/nio3y2
You said that you already created the variable and added it to the queue... So there is nothing left to do. Adding it to the queue adds it as a column.
ntozier when I speak of column I speak of these: https: //prnt.sc/nio2l0
Yes, that is a column.
for me that's not a column, that's a menu item ..
Then you did not add the item [variable] to the queue you want it to display on.
Admin panel -> Tickets -> Queues Click on the Queue you want to edit. Click on Columns. Add your variable as a column.
ntozier thank you, i find it, http://prntscr.com/nnzv78 but i can't find my form "Number PC"
You cannot add a form. You can add a variable/column.
Then you click Add New and in the Primary Data Source you select the variable you want to add.
ntozier where ? i can't find the Primary Data Source.. http://prntscr.com/novcch
Add new first.
Then select the data source.
ntozier It must be an error because it does not appear "-Add New-"
Then you are not running the current Stable (1.12).
ntozier With what tutorial can I update to the latest version without losing anything?
ntozier I have the latest version, but that option still does not appear