ntozier With what tutorial can I update to the latest version without losing anything?
ntozier I have the latest version, but that option still does not appear
Official Doc site: https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html
The article I wrote for going from 1.10 to 1.11 (although outdated the procedure does not change). note: if you are on 1.11 and going to 1.12 the upgrader will not run as there is no database structure changes. https://tmib.net/upgrading-osticket-1-10-x-to-current-1-11-0/
i have the last version http://prntscr.com/nozp6j
Great, it sounds like you are all set. Should I close this thread?
ntozier nop, i have the last version and not appear "-Add New-"
You are at: Admin panel -> Settings -> Tickets: on the Queues tab?
Fixed! You can close the thread! thank you for help me!
Very welcome. Please feel free to start a new thread if you have another question, comment, etc.