You said that you already created the variable and added it to the queue... So there is nothing left to do. Adding it to the queue adds it as a column.

    ntozier when I speak of column I speak of these: https: //prnt.sc/nio2l0

      for me that's not a column, that's a menu item ..

      Then you did not add the item [variable] to the queue you want it to display on.

      Admin panel -> Tickets -> Queues
      Click on the Queue you want to edit.
      Click on Columns.
      Add your variable as a column.

        You cannot add a form.
        You can add a variable/column.

        Then you click Add New and in the Primary Data Source you select the variable you want to add.

          Add new first.

          Then select the data source.

            ntozier It must be an error because it does not appear "-Add New-"

              Then you are not running the current Stable (1.12).

                ntozier With what tutorial can I update to the latest version without losing anything?

                  ntozier I have the latest version, but that option still does not appear

                    Great, it sounds like you are all set. Should I close this thread?

                      ntozier nop, i have the last version and not appear "-Add New-"

                        You are at: Admin panel -> Settings -> Tickets: on the Queues tab?

                        Fixed!
                        You can close the thread! thank you for help me!

                        Very welcome.
                        Please feel free to start a new thread if you have another question, comment, etc.