El problema creo que esta que no toma en cuenta ese dato sino viene de los campor basicos del tickets
Esta es la vista del agente, donde se ve que la priority no es la que se puso en el tickets.
[resolved] Widen OSTicket Page
I'm sorry I don't speak spanish so can only translate so much.
Can you please translate to english for me. I cannot understand what is written on the screenshots.
LewisHackfath Can you provide this code in a place where you can copy and paste?
Hola Pablo, usted quiere que le envíe el código? De donde lo saco?
- Edited
mremersaro I'm interested in the code to change the background according to the priority. I see that you have that mod.
Edit: I got it thanks
Hola Lewis, aca te pego la captura traducida:
Espero me puedas dar una mano con esto.
gracias
@pablopol24
Added Above.
I'm not entirely sure what you mean here... I use the standard OST Priority Fields....
I have only customized the name in the database and added a new priority in ost_ticket_priority
LewisHackfath woooow!!!!
10 days later
LewisHackfath no entiendo para que es ese link?
The link i posted has copy of the OST1.11 with the columns already widened.
LewisHackfath Consulta, para hacer esta modificacion del lado del usuario sabrias que archivo y filas hay que modificar?
gracias
Sorry no I have not ever touched the user side code.
We have a custom mod that changed that for us.
- Edited
LewisHackfath mod pago o podras compartirlo_?
o tal vez me lo puedas recomendar, para contratarlo?
gracias
This was a paid mod.
It is not yet available for 1.11
LewisHackfath cual es el modo pago que utilizan?
@ntozier I think this topic can now be closed.
I think everyone now understands how to widen the ticket page.
ntozier locked the discussion.