unable to create a ticket normally , I use osticket v1.11.0-rc1: Page 2

unable to create a ticket normally , I use osticket v1.11.0-rc1

ntozier

1.11.0 has not been released. 1.11-rc1 which is a release candidate for testing has. RC's should never be run in a production environment. Consider them buggy Beta releases.

sipe

ntozier thank you for your answer, to search with me. But that did not solve my problem, I still have the same issue.

ntozier

If you insist on running a buggy RC then I would recommend that you update to the latest 1.11 from github. There are a ton of bug fixes and such that you can get from there. Otherwise please revert to 1.10.4 or wait until 1.11 is released.

sipe

ramrajone thank you for your answer, to search with me. But that did not solve my problem, I still have the same issue.

sipe

I have news information about this problem. the real problem is that every time we put an image at the level of the ticket response the error is generated. Please help me to solve this problem, I need your help, I'm still looking.

PeopleInside

sipe I suppose if you are not running a stable release no support will be provided or guarantee.

ramrajone

sipe
can you try this
https://github.com/osTicket/osTicket/commit/d8abe105ec04b7750fcd119bf79edb2b01808cd7

edit: include/class.thread.php

change from:
function getClean() { function getClean() {
return Format::htmlchars(Format::stripEmptyLines(parent::getClean()), true);

To this:
function getClean() {
return Format::htmlchars(Format::stripEmptyLines(parent::getClean()), true); return Format::htmlchars(Format::html_balance(Format::stripEmptyLines(parent::getClean())));

sipe

good evening, for my problem I just saw that the stable version of osticket v1.11 came out yesterday.

But my problem is not solved. just that it does not send the error, its shows that the ticket has been sent but when I look in the created tickets it does not display. So the ticket is not created.

ntozier

Look at your ost_ticket table. Is the ticket there?

sipe

ntozier

Your response does not actually answer my question. Look at your database, specifically the ost_ticket table. Is the ticket there?

sipe

ntozier yes in the database, the ticket is created, but I do not see it when I go on the ticket page of osticket.

sipe

Sorry for the inconvenience, thanks for all your interventions, the stable version of osticket v1.11 has solved my version v1.11.0-rc problem. After upgrading to stable v1.11, the problem is that after creating the ticket with the image in the response field, I was looking for the ticket in open tickets rather than closed tickets. While I closed the ticket

ntozier

It sounded to me like if the ticket is in the database then it was created and you just did not have permission t osee it... but looking in the wrong place makes sense too.

sipe

ntozier It's truen Thank you very much

ntozier

Very welcome.

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