- Edited
Hi everybody, please I have a probleme and I need help. My osticket is online, sometimes I try to create ticket and it works and other times does not work. 
unable to create a ticket normally , I use osticket v1.11.0-rc1
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Environment details?
Version of osTicket?
- Edited
ntozier the version of osticket is v1.11.0-rc1.This is the latest version currently available.
The version of php is php7.0, before I used osticket version v1.10.4, I recently updated this month to version 1.11.0 . I identified this problem, when I create ticket and I close at the same time with image in the input of the answer like this 
there is a problem and without image on the input answer there is not a problem, the error is generated by osticket when I put image is :
This error for example :
Fatal error: Uncaught exception 'OrmException' with message 'Call to undefined method QuerySet::merge' in /var/www/html/osticket/include/class.orm.php:1526 Stack trace: #0 [internal function]: QuerySet->call('merge', Array) #1 [internal function]: QuerySet->merge(Object(InstrumentedList)) #2 /var/www/html/osticket/include/class.orm.php(2211): call_user_func_array(Array, Array) #3 /var/www/html/osticket/include/class.ticket.php(4114): InstrumentedList->call('merge', Array) #4 /var/www/html/osticket/include/class.ticket.php(4114): InstrumentedList->merge(Object(InstrumentedList)) #5 /var/www/html/osticket/scp/tickets.php(410): Ticket::open(Array, Array) #6 {main} thrown in /var/www/html/osticket/include/class.orm.php on line 1526
or error on the image :
osTicket 1.11.0 has not been released... so I would recommend that you restore the database and site from backup.
take a look at this link:
https://github.com/osTicket/osTicket/issues/2992
in the file include/class.forms.php:
$allowed[$F->id] = 1;
changed to:
$allowed[$F->file_id] =1;`
1.11.0 has not been released. 1.11-rc1 which is a release candidate for testing has. RC's should never be run in a production environment. Consider them buggy Beta releases.
If you insist on running a buggy RC then I would recommend that you update to the latest 1.11 from github. There are a ton of bug fixes and such that you can get from there. Otherwise please revert to 1.10.4 or wait until 1.11 is released.
I have news information about this problem. the real problem is that every time we put an image at the level of the ticket response the error is generated. Please help me to solve this problem, I need your help, I'm still looking.
sipe I suppose if you are not running a stable release no support will be provided or guarantee.
sipe
can you try this
https://github.com/osTicket/osTicket/commit/d8abe105ec04b7750fcd119bf79edb2b01808cd7
edit: include/class.thread.php
change from:
function getClean() { function getClean() {
return Format::htmlchars(Format::stripEmptyLines(parent::getClean()), true);
To this:
function getClean() {
return Format::htmlchars(Format::stripEmptyLines(parent::getClean()), true); return Format::htmlchars(Format::html_balance(Format::stripEmptyLines(parent::getClean())));
- Edited
good evening, for my problem I just saw that the stable version of osticket v1.11 came out yesterday.
But my problem is not solved. just that it does not send the error, its shows that the ticket has been sent but when I look in the created tickets it does not display. So the ticket is not created.
Look at your ost_ticket table. Is the ticket there?
Your response does not actually answer my question. Look at your database, specifically the ost_ticket table. Is the ticket there?