Sorry for the inconvenience, thanks for all your interventions, the stable version of osticket v1.11 has solved my version v1.11.0-rc problem. After upgrading to stable v1.11, the problem is that after creating the ticket with the image in the response field, I was looking for the ticket in open tickets rather than closed tickets. While I closed the ticket

It sounded to me like if the ticket is in the database then it was created and you just did not have permission t osee it... but looking in the wrong place makes sense too.

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