Hi @Grizly
Excelent Plugin. Eager to install over the weekend the upgrade to 1.11
Will it work on the latest version as well? Or should I wait?
Keep up the excelent work :-)
Cheers,
Paco

@pakko Hey, unfortunately I haven't tested 1.11 at all yet.. so couldn't say.

Ah I see. Well when you get around to it will you be so kind to inform us here, please?
I tought i have turned of the email notification for the cron but it seems not to be the case, get every 2 minutes an email with subject:
Cron <client@clients-ip> /opt/plesk/php/5.6/bin/php -f 'clients-sundomain/api/cron.php' -- '--user-agent=clients-hash' > /dev/nul. Is the last part wrong?
Cheers,
Paco

9 days later

Just got my 1.11 Docker environment running, tested, works fine mate.

    3 months later
    14 days later

    Grizly hey i want to ask you a question, can i auto close ticket based on their status example if the ticket is rejected by department Head then the ticket is closed

    P.S : sorry for my bad english ?

        anitasari that's how it works yes, "closed" is really just a status, so essentially it's a "status changing plugin", but that's not what people look for.

            Grizly well when i present the auto close plugin to my employer they said that they want to auto close ticket based on approval status of a ticket like when the user rejects a ticket then the need to be closed immediately or so they say

              5 months later

              Hi,
              Thanks for creating an auto closure plugin it works very well. 

              I found one issue with this plugin.

              when status change from resolved to close an auto closure agent (dummy agent) sent mail to the user but in that mail status is still showing resolved not showing closed.

              Please refer below screen shot.

                15 days later

                bDarmesh3 without seeing how you've configured it, hard to say mate, if you post a screenshot of your config to the issues queue of the plugin I'll take a look

                  5 days later
                  18 days later
                  4 months later

                  Hello,
                  Has anyone tested this in 1.12 or 1.14?
                  Also (and excuse this noob's question), is there any plugin repo aside osTicket's (with four plugins) where all other plugins are listed, including versions?

                  Thank you,

                  Mark

                  a year later

                  Is the Ticket Closer plugin still working properly? After saving the configurations to add a canned response for the "Auto-Reply Canned Response" field, it reverts back to "Send No Reply". Also, the plugin automatically closes tickets with pending/open tasks.

                  osTicket Version: v1.12.5 (933bb1f)
                  Web Server Software: Apache/2.4.6 (CentOS)
                  MySQL Version: 5.6.42
                  PHP Version: 5.6.40