Well, it only works via cron, so if you've not configured cron at all, then it won't do anything.

You can use autocron, just tick the box and reduce the number of tickets you want to close each time. Because autocron runs after agent activity.

Done, the auto cron is enabled and config for plugin to.THX for all Grizly 

new plugin config.jpg

12 days later

hi, can we keep the status from "Hold" to "Hold" also & send canned respose. Further, is it possible to have different robot settings for each group.const NUMBER_OF_SETTINGS = 4;

1. I haven't tried that, but give it a go.

2. It's possible to add that, but currently not.

3. Should probably be NUMBER_OF_GROUPS really shouldn't it. One of the two: https://martinfowler.com/bliki/TwoHardThings.html

a year later

Sorry for waking up an old thread but i have some issues with the autocloser.
Setup with 5 groups. Function of changing state is working fine but the problem is that i cannot save a canned respones. (No canned is sent out either)
When choosing a canned respones and save, i got the 'green flag' but after going out and back to the plugin there 'No reply' instead of my canned resp.
On my labsys i did setup it the first time after installing it with the first group only and a canned resp. That's working, but also when trying to add a second group with canned resp that one also go back to no reply.

Server Information
osTicket Version v1.10.4 (035fd0a) — Uppdaterad
Web Server Software Apache
MySQL Version 5.5.42
PHP Version 7.2.10

    rora
    I am not using autocloser, but I think your issue might be due to PHP version 7.2.x (recommended ver. 5.6, I am using 7.0 and so far no issues), which is not supported by osTicket ver. 1.10.4 it may be on 1.11

      3 months later

      Hi @Grizly
      Excelent Plugin. Eager to install over the weekend the upgrade to 1.11
      Will it work on the latest version as well? Or should I wait?
      Keep up the excelent work :-)
      Cheers,
      Paco

      @pakko Hey, unfortunately I haven't tested 1.11 at all yet.. so couldn't say.

      Ah I see. Well when you get around to it will you be so kind to inform us here, please?
      I tought i have turned of the email notification for the cron but it seems not to be the case, get every 2 minutes an email with subject:
      Cron <client@clients-ip> /opt/plesk/php/5.6/bin/php -f 'clients-sundomain/api/cron.php' -- '--user-agent=clients-hash' > /dev/nul. Is the last part wrong?
      Cheers,
      Paco

      9 days later

      Just got my 1.11 Docker environment running, tested, works fine mate.

        3 months later
        14 days later

        Grizly hey i want to ask you a question, can i auto close ticket based on their status example if the ticket is rejected by department Head then the ticket is closed

        P.S : sorry for my bad english ?

            anitasari that's how it works yes, "closed" is really just a status, so essentially it's a "status changing plugin", but that's not what people look for.

                Grizly well when i present the auto close plugin to my employer they said that they want to auto close ticket based on approval status of a ticket like when the user rejects a ticket then the need to be closed immediately or so they say

                  5 months later

                  Hi,
                  Thanks for creating an auto closure plugin it works very well. 

                  I found one issue with this plugin.

                  when status change from resolved to close an auto closure agent (dummy agent) sent mail to the user but in that mail status is still showing resolved not showing closed.

                  Please refer below screen shot.

                    15 days later

                    bDarmesh3 without seeing how you've configured it, hard to say mate, if you post a screenshot of your config to the issues queue of the plugin I'll take a look

                      5 days later