With debug mode on, it should be filling your cron emails with information every time cron runs. Can you post the contents of such a message? It should display the SQL looking for tickets to work on.
Unless you're not getting email when cron outputs text? Try manually running cron from the command line.
I've never used that cron job, and I do not see the option on the admin panel -> general configuration ....However the plugin is working fine, thanks for all grizly; D
Great plugin.Thanks so much.Regards
@[deleted]: you're very welcome, thanks!
@[deleted]: it's part of configuring osticket, setting up cron, http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling maybe I shouldn't assume that everyone uses it the same way I do.
I have not reviewed this section of the options ... the auto-cron does not have it activated, it is necessary to activate it so that the debugging arrives?
Well, it only works via cron, so if you've not configured cron at all, then it won't do anything.
You can use autocron, just tick the box and reduce the number of tickets you want to close each time. Because autocron runs after agent activity.
Done, the auto cron is enabled and config for plugin to.THX for all Grizly
No worries mate :-)
hi, can we keep the status from "Hold" to "Hold" also & send canned respose. Further, is it possible to have different robot settings for each group.const NUMBER_OF_SETTINGS = 4;
1. I haven't tried that, but give it a go.
2. It's possible to add that, but currently not.
3. Should probably be NUMBER_OF_GROUPS really shouldn't it. One of the two: https://martinfowler.com/bliki/TwoHardThings.html
Sorry for waking up an old thread but i have some issues with the autocloser.
Setup with 5 groups. Function of changing state is working fine but the problem is that i cannot save a canned respones. (No canned is sent out either)
When choosing a canned respones and save, i got the 'green flag' but after going out and back to the plugin there 'No reply' instead of my canned resp.
On my labsys i did setup it the first time after installing it with the first group only and a canned resp. That's working, but also when trying to add a second group with canned resp that one also go back to no reply.
Server Information
osTicket Version v1.10.4 (035fd0a) — Uppdaterad
Web Server Software Apache
MySQL Version 5.5.42
PHP Version 7.2.10
Ah I see. Well when you get around to it will you be so kind to inform us here, please?
I tought i have turned of the email notification for the cron but it seems not to be the case, get every 2 minutes an email with subject:
Cron <client@clients-ip> /opt/plesk/php/5.6/bin/php -f 'clients-sundomain/api/cron.php' -- '--user-agent=clients-hash' > /dev/nul. Is the last part wrong?
Cheers,
Paco
Just got my 1.11 Docker environment running, tested, works fine mate.
Yes, works
Grizly hey i want to ask you a question, can i auto close ticket based on their status example if the ticket is rejected by department Head then the ticket is closed
P.S : sorry for my bad english ?
