I told how i fixed it ;)

now i need this:

i have a problem with a new installation v.1.10. I set up an email, the mail is working i get notifications of new tickets etc. When i test it as a user i am getting al mail with the ticket information and i can reply the mail, normally it would update the ticket.. Now i only get a email on the admin mail with the clients reply.. How do i set up this? Clients can only reply when they login on the site instead of replying to the mail.

Your problem description appears to contradict itself.  Can you explain it in a different way and perhaps provide a screen shot of what you are seeing (you can mock it up to describe what you think that you should be seeing also).

When a user replies to a ticket by e-mail OSticket should download the mail from our mailbox. This isn't working. Incoming mail server settings are not being saved. OSticket returns error 500. Tried Office365 and Gmail imap settings (SSL port 993).

"Incoming mail server settings are not being saved."Let's start with that.  Whats the error you get when you enter them?

Error 500. It keeps loading and says waitng for ... in the browsertab. After 2minutes it gives me a 500 internal server error..

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

"More information about this error may be available in the server error log."Great then there is a error being logged in your PHP or MySQL and Webserver error logs. What do ALL those logs have to say?

i am a little bit further now.. i noticed a DNS problem i think.. After i entered the ip adress instead of the outlook.office365.com it saved the settings!

I also let osticket create a folder if it does not exist in the mailbox for moving the email after being fetched. It creates the folder. Also i enabled fetch on autocron. It is very slow with fetching the mail (configured at 1 min) also the moving rule is not so good, because it moved several emails that has nothing to do with tickets, emails received in the inbox from company's etc. So now it works a little bit...  

Can i create a folder in my inbox and let OSticket fetch the emails from that folder? That would solve alot of problems i think...

Also very strange thing happened, osticket has send a few mails to people in my inbox mail folder. Those people does not even have a login, they have nothing to do with osticket. very strange this...

oh i'm sorry i see the Edit button now!

Q: Can i create a folder in my inbox and let OSticket fetch the emails from that folder? That would solve alot of problems i think...A: This is not a feature of osTicket at this time.Are you using shared o365 mail boxes?

Yes we are using shared mailbox.. So best solution is using a new emailbox?

maybe this should a feature? Topdesk has this feature, and you should think that every fetching option had this feature..

Please see:http://forum.osticket.com/d/discussion//using-shared-mailboxes-in-office365-for-tickets

7 days later

I am quiting this project. To much troubles... I downloaded a dutch translation, it worked for a while but now its not working anymore.. then the mail fetching problems. we are going further with Topdesk. Going to check OSticket in 2018.. maybe some simple features are standard then..

Thanks for helping.

Maybe your problem is that you are using an unsupported Dutch translation version... Which you know you probably should have mentioned well before now.

That is probably the problem i know, but OSTickets could supply Dutch translation our atleast a translation solution! I don't think i am the only dutch person that uses this software... If there's a simple solution to translate all the words we can do it with the other dutch people..

Mail fetching problems are not related to the dutch translation... if i set the language to english it does not work also..

osTicket does provide a Dutch translation.osTicket DOES provide a translation solution.The translation projects are located at: http://i18n.osticket.com/Where to download the Dutch language pack:http://osticket.com/downloadclick on Language Packs.scroll down to Dutch.I believe that your mail problem is that you are using a shared mailbox as previously mentioned, to which I provided another thread with a solution.It seems to me that the problems that you have encountered are of your own making.

I use the translation from this website.. The one you are referring to! So that's not my problem then...

The mail fetching i solved with using an gmail adress. So unfortunately because the translation is not working i have to quit this.. Is there a possibilty to reinstall osticket without losing the data/configuration?

This is the website: http://support.liveatschool.nl/

when you first go on the site it is Dutch.. After you click open nieuw ticket, then it's english...

I do not think you are even following what ntozier is saying because with share mailboxes he provided instructions that have worked for others with these conditions. Also, have you downloaded the latest versions of the dutch language from osticket.com/download? Have you removed the old one and installed the new one? There is something you are doing to cause this, also your OSTicket has some modifications to it, are you sure you didn't change something to cause the translation to break from front page to the ticket section?

It looks like he is using some third party theme or other modifications, and yes he seems to be ignoring what @[deleted] has been telling him.