The mail problem is not the issue anymore... When using gmail it works..

yes is used a theme, but it worked a few weeks.. i really don't know what i changed that it does not work anymore... and yes is used the latest version.

But also in the admin panel sometimes it's dutch and when i click something it is English again.. I did not change anything on the admin pages with the source code... I removed the old NL.phar and uploaded the new one again. @ Synt4xError, u mentioned installing the language pack? If i put it in the  i18n folder it's showing it on the admin panel.. did i missed something with installing maybe?

found a way to extract the nl.phar! now it seems like its working!! Thanks for pointing that Synt4xError!! Strange that after uploading nl.phar i could choose NL and it worked for a while..

This is the website: http://support.liveatschool.nl/

when you first go on the site it is Dutch.. After you click open nieuw ticket, then it's english...

I use the translation from this website.. The one you are referring to! So that's not my problem then...

The mail fetching i solved with using an gmail adress. So unfortunately because the translation is not working i have to quit this.. Is there a possibilty to reinstall osticket without losing the data/configuration?

That is probably the problem i know, but OSTickets could supply Dutch translation our atleast a translation solution! I don't think i am the only dutch person that uses this software... If there's a simple solution to translate all the words we can do it with the other dutch people..

Mail fetching problems are not related to the dutch translation... if i set the language to english it does not work also..

I am quiting this project. To much troubles... I downloaded a dutch translation, it worked for a while but now its not working anymore.. then the mail fetching problems. we are going further with Topdesk. Going to check OSticket in 2018.. maybe some simple features are standard then..

Thanks for helping.

arielzusya , So how did you get this working exactly?

i made an shared mailbox named Ticket.

> should be left away..

After that i get this in the mail settings:

Certificate failure for 40.101.43.242: Server name does not match certificate: /C=US/ST=WASHINGTON/L=Redmond/O=Microsoft Corporation/CN=outlook.com

We use ip adress of outlook.office365.com because there is something with the dns.

Hi, if i use this mod the whole site does not work anymore!! HTTP ERROR 500.

Yes we are using shared mailbox.. So best solution is using a new emailbox?

maybe this should a feature? Topdesk has this feature, and you should think that every fetching option had this feature..

Also very strange thing happened, osticket has send a few mails to people in my inbox mail folder. Those people does not even have a login, they have nothing to do with osticket. very strange this...

oh i'm sorry i see the Edit button now!

Can i create a folder in my inbox and let OSticket fetch the emails from that folder? That would solve alot of problems i think...

i am a little bit further now.. i noticed a DNS problem i think.. After i entered the ip adress instead of the outlook.office365.com it saved the settings!

I also let osticket create a folder if it does not exist in the mailbox for moving the email after being fetched. It creates the folder. Also i enabled fetch on autocron. It is very slow with fetching the mail (configured at 1 min) also the moving rule is not so good, because it moved several emails that has nothing to do with tickets, emails received in the inbox from company's etc. So now it works a little bit...  

Error 500. It keeps loading and says waitng for ... in the browsertab. After 2minutes it gives me a 500 internal server error..

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

When a user replies to a ticket by e-mail OSticket should download the mail from our mailbox. This isn't working. Incoming mail server settings are not being saved. OSticket returns error 500. Tried Office365 and Gmail imap settings (SSL port 993).

Okay lol thanks!

What does the first option do? Primary contacts? Who are the primary contacts?

woow mfelber !! Thankss

I told how i fixed it ;)

now i need this:

i have a problem with a new installation v.1.10. I set up an email, the mail is working i get notifications of new tickets etc. When i test it as a user i am getting al mail with the ticket information and i can reply the mail, normally it would update the ticket.. Now i only get a email on the admin mail with the clients reply.. How do i set up this? Clients can only reply when they login on the site instead of replying to the mail.

Hi,

is it possible to see all the tickets from 1 organisation as a user?

So for example i have 1 organisation with 2 users in it. both users are making tickets. But when they separetely login they only see there own tickets.. So double tickets can be created.

It would be handy if both users see there tickets when they login. Hope that you understand my question.

Fixed the activation mail! removed the hyperlink and just entered this html hyperlink code ( <a href=...)

Think this fix is also for the password reset.. gonna try it now.