normal">Hi all,

normal">I wonder if someone out there has an idea how I could

filter incoming tickets by email and assign them to different department depending on which

email address it is sent to?

normal">Our setup is like this:

normal">We use 1 office 365 account for both incoming and

outgoing email

normal">This account has several email addresses, ex: support1@domain.com, support2@domain.com

normal">What we want to achieve is that if you send a mail to support1@domain.com the ticket will go to

department 1 and if you send a mail to support2@domain.com

the ticket will be assigned to department 2.

normal">I have tried with setting up emails and also with

ticket filter without any luck, in ticket filter I can filter and transfer

tickets depending on user’s email but not by the “to-address”. I have attached

pictures of the setup in both “email” and “ticket filtering”.

normal"> 

normal">Regards

normal">Tomas

email-essc.png

email-IT-primary.png

emails-overview.png

ticketfilter-essc.png

4 days later

If you have multiple email boxes ... Just set them up in osTicket and set their default department to the one that you want. You shouldn't need ticket filters at all.

3 months later

We had a requirement where mails coming to a certain mailbox had to be assigned to one agent automatically.Achieved this using a user email filter with contains "@" rule as there is no "catch-all" filter rule based on Target Channel. I'm attaching screenshots if anyone else needs to set this up. v1.10 (901e5ea) 

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    4 years later

    hey dbinoj I was looking to achieve something similar and your solution has helped me!

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