Images Suddenly Stopped Displaying: Page 3

Images Suddenly Stopped Displaying

KevinTheJedi

gamerclassn7

Read my edit above. Files on filesystem are accesible directly on the server by key.

Cheers.

gamerclassn7

KevinTheJedi they are in some random subfolders :/ how can i guess name of subfolder ?

KevinTheJedi

gamerclassn7 first letter of key

gamerclassn7

KevinTheJedi i maybe found our issue, if i parse key as you specified files are not there, if i find them manually by date of creation and time they are there under different key. at least 4 which I tried to found

KevinTheJedi

gamerclassn7

I'm sorry but that doesn't really make much sense. The file keys and file names on filesystem do not change after they are created. Let's say for example have a link like /file.php?key=fzadgagadsfadfads&expires=.... The file key in this case would be fzadgagadsfadfads which means on the filesystem there will be a file named fzadgagadsfadfads in the f/ directory in your attachment folder. Keep in mind that IIS is case sensitive with the folder names and file names.

Cheers.

gamerclassn7

KevinTheJedi yes that is precisely what i mean, for example i have key

but the image is stored
can be found inside directory with name 'c' which is in diffrent path for IIS right ?

KevinTheJedi

gamerclassn7

I don’t understand what you are asking. What is shown in your screenshot should be the full path to the file. It’s essentially the full path to the attachment folder + the folder name (first character of key) + file key. You can find the path to the attachment folder from within the plugin settings.

Cheers.

gamerclassn7

KevinTheJedi sorry, i will try to make it clear attachment is not in same path which is resolved from database instead of big C in folder name there is small c on filesystem could this be the problem ?

KevinTheJedi

gamerclassn7

It all depends on what the key from the db is and the IIS setup. Not all setups are the same so yours could very well not be case sensitive. I just know the majority of IIS setups that I’ve dealt with are. Anyways, the key from the db is always the correct casing. So whatever the first character of the key in the db is should be the folder it’s stored in.

Cheers.

gamerclassn7

KevinTheJedi Hi, I was able to get it working again by starting from scratch (even WM) initializing new server not just DB an reinstalling server how ever after 12 days same error appeared again.

Any idea what can be tried next ?

KevinTheJedi

gamerclassn7

Is using windows I would simply suggest moving to Linux.

Cheers.

gamerclassn7

KevinTheJedi this is not possible in our Sec Enviroment

gamerclassn7

EDIT: Files can be accessed on File System and also in outgoing email and just not in WEB

KevinTheJedi

gamerclassn7

Then without much more information or access to your system I cannot really further assist. I don’t have too much experience with windows servers so I’m not going to be of too much help unless I have access to your system (which I can’t do unless you go through our support services) or if you provide enough debug information.

Cheers.

gamerclassn7

KevinTheJedi As i stated i can provide what ever you want, but that is that is problem there is nothing in logs :/

KevinTheJedi

gamerclassn7

I am not talking about logs; I am talking about actually debugging. Like adding debug statements to the code at various points to see where it’s failing. Do you have a firewall, antivirus, browser extensions, etc.? Can you access the site from home on a home computer to see if issue persists there?

Cheers.

gamerclassn7

KevinTheJedi no i cannot access it outside network, it is only accessible inside local network, how ever it is not working on any computer not localhost. If you have any suggestion where to add debug prints i can do it right away 🙂 just send me a file and line and what to add 🙂

KevinTheJedi

gamerclassn7

You would simply need to follow the file retrieval pipeline. Starts with file.php and goes from there. For example since you are talking about inline images it would be going to the display() function of AttachmentFile class. There I would debug to see if gd extension is loaded to see if it goes through the if() statement. If not then it will immediately go to the sendData() function. This will call open() to get the instance and then call passthru() from the plugin.

Cheers.

gamerclassn7

KevinTheJedi I will try to do it right now

gamerclassn7

Which variable should i dump inside display () ?

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