You cannot autopopulate custom fields from emails. You should utilize the API instead.
Cheers.
Creating ticket from email - template
KevinTheJedi thanks for reply 
I will try to do something. Also I just setup my cron job in schedular on windows and it's not working until I enable auto-cron but then I need to be loged in... Do you know something about that?
Likely means your task is not correct. Check the task logs and any error logs for related errors. Set your default log level in osTicket to DEBUG and when the task scheduler is ran it should log an entry in your osTicket logs. If not then you know it’s not correct.
Cheers.
Yeah I tried, but I found error in task schedular 0x1 so I am investigating that erorr -.-
KevinTheJedi I found that it breaks in bootstrap.php script and I dont know why.. I cat track that far away from simple cron.php script. I dont know how to debug that... -.-
What's the specific error? Like how do you know it's in bootstrap?
Are you sure your task is running as the correct user? You need to run it with a user that has appropriate permissions (usually IIS user).
Cheers.
13 days later
- Edited
Bcs I was writing output log in lines of codes and in bootstrap file just out... I dont know what to do anymore -.-
Even if I run php command on api/cron.php not working.
Also made bat file C:\Program Files (x86)\PHP\v7.4\php.exe -f C:\inetpub\wwwroot\osTicket_test\api\cron.php but nothing 
I put all permissions for all users
- Best Answerset by mzgela
Then I can only suggest upgrading PHP and osTicket (and any plugins) and retest. Since you are using an outdated and unsupported version we cannot assist.
Cheers.
I upgrade on 1.18. version and now I can't find cron.php file that I need to put in script?
- Edited
I get this when I start cron.php on version 1.18.
Deprecated: Optional parameter $namespace declared before required parameter $key is implicitly treated as a required parameter in D:\xampp\htdocs\osTicket\include\class.config.php on line 198
Deprecated: Return type of BaseList::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 101
Deprecated: Return type of BaseList::count($mode = COUNT_NORMAL) should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 106
Deprecated: Return type of ListObject::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 220
Deprecated: Return type of ListObject::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 198
Deprecated: Return type of ListObject::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 207
Deprecated: Return type of ListObject::offsetUnset($offset) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 227
Deprecated: Return type of ModelMeta::offsetExists($field) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 242
Deprecated: Return type of ModelMeta::offsetGet($field) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 236
Deprecated: Return type of ModelMeta::offsetSet($field, $what) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 239
Deprecated: Return type of ModelMeta::offsetUnset($field) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 245
Deprecated: Return type of QuerySet::getIterator($iterator = false) should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1565
Deprecated: Return type of QuerySet::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1596
Deprecated: Return type of QuerySet::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1599
Deprecated: Return type of QuerySet::offsetSet($a, $b) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1605
Deprecated: Return type of QuerySet::offsetUnset($a) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1602
Deprecated: Return type of QuerySet::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1371
Deprecated: Return type of CachedResultSet::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1743
Deprecated: Return type of CachedResultSet::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1747
Deprecated: Return type of CachedResultSet::offsetSet($a, $b) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1754
Deprecated: Return type of CachedResultSet::offsetUnset($a) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1751
Deprecated: Return type of ModelInstanceManager::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2002
Deprecated: Return type of CallbackSimpleIterator::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2046
Deprecated: Return type of CallbackSimpleIterator::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2051
Deprecated: Return type of CallbackSimpleIterator::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2036
Deprecated: Return type of CallbackSimpleIterator::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2040
Deprecated: Return type of CallbackSimpleIterator::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2031
Deprecated: Return type of FlatArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2076
Deprecated: Return type of HashArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2099
Deprecated: Return type of BaseMessageStorage::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.message.php on line 186
Warning: ini_set(): Session ini settings cannot be changed after headers have already been sent in D:\xampp\htdocs\osTicket\bootstrap.php on line 19
Warning: session_cache_limiter(): Session cache limiter cannot be changed after headers have already been sent in D:\xampp\htdocs\osTicket\bootstrap.php on line 21None of these are errors. You simply need to configure your PHP to ignore warnings/deprecations and only log real errors. Then you need to make sure display_errors and display_startup_errors are both disabled in your PHP INI and your bootsrap.php file.
Cheers.
But I still got nothing in logs -.- like I never start cron.job
It's not even work if I run from client, I deleted condition for cheking if is Client in cron.php file...
and one thing that I figure is that my auto cron working on 1.14. but not working on 1.18... I dont know what is with this osticket versions
You said that you setup
C:\Program Files (x86)\PHP\v7.4\php.exe -f C:\inetpub\wwwroot\osTicket_test\api\cron.php
Kevin said to update PHP.
Did you?
Did you then go and change the path to PHP in the path above?
- Edited
I managed to get this working, with version 1.18. i needed to put ssl:// in mail settings because I am using IMAP+SSL
You can close this
You shouldn’t normally have to manually type ssl://; however I’m glad you figured it out.
Cheers.