Creating ticket from email - template

mzgela

Hi, I am trying to make some form of email that will be fetched by OsTicket (v1.15.4) and create ticket from that. The fields I am trying to define are: user, location, description for example. I will get that in some table in email and it will be in format:
User: Petrol
Description: Something
Location: Something1

KevinTheJedi

mzgela

You cannot autopopulate custom fields from emails. You should utilize the API instead.

Cheers.

mzgela

KevinTheJedi thanks for reply 😃 I will try to do something. Also I just setup my cron job in schedular on windows and it's not working until I enable auto-cron but then I need to be loged in... Do you know something about that?

KevinTheJedi

mzgela

Likely means your task is not correct. Check the task logs and any error logs for related errors. Set your default log level in osTicket to DEBUG and when the task scheduler is ran it should log an entry in your osTicket logs. If not then you know it’s not correct.

Cheers.

mzgela

KevinTheJedi I found that it breaks in bootstrap.php script and I dont know why.. I cat track that far away from simple cron.php script. I dont know how to debug that... -.-

mzgela

Yeah I tried, but I found error in task schedular 0x1 so I am investigating that erorr -.-

KevinTheJedi

mzgela

What's the specific error? Like how do you know it's in bootstrap?

Are you sure your task is running as the correct user? You need to run it with a user that has appropriate permissions (usually IIS user).

Cheers.

mzgela

Bcs I was writing output log in lines of codes and in bootstrap file just out... I dont know what to do anymore -.-
Even if I run php command on api/cron.php not working.
Also made bat file C:\Program Files (x86)\PHP\v7.4\php.exe -f C:\inetpub\wwwroot\osTicket_test\api\cron.php but nothing 😛

I put all permissions for all users 😛

KevinTheJedi

mzgela

Then I can only suggest upgrading PHP and osTicket (and any plugins) and retest. Since you are using an outdated and unsupported version we cannot assist.

Cheers.

mzgela

I upgrade on 1.18. version and now I can't find cron.php file that I need to put in script?

mzgela

I get this when I start cron.php on version 1.18.

Deprecated: Optional parameter $namespace declared before required parameter $key is implicitly treated as a required parameter in D:\xampp\htdocs\osTicket\include\class.config.php on line 198

Deprecated: Return type of BaseList::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 101

Deprecated: Return type of BaseList::count($mode = COUNT_NORMAL) should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 106

Deprecated: Return type of ListObject::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 220

Deprecated: Return type of ListObject::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 198

Deprecated: Return type of ListObject::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 207

Deprecated: Return type of ListObject::offsetUnset($offset) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.util.php on line 227

Deprecated: Return type of ModelMeta::offsetExists($field) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 242

Deprecated: Return type of ModelMeta::offsetGet($field) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 236

Deprecated: Return type of ModelMeta::offsetSet($field, $what) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 239

Deprecated: Return type of ModelMeta::offsetUnset($field) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 245

Deprecated: Return type of QuerySet::getIterator($iterator = false) should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1565

Deprecated: Return type of QuerySet::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1596

Deprecated: Return type of QuerySet::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1599

Deprecated: Return type of QuerySet::offsetSet($a, $b) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1605

Deprecated: Return type of QuerySet::offsetUnset($a) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1602

Deprecated: Return type of QuerySet::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1371

Deprecated: Return type of CachedResultSet::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1743

Deprecated: Return type of CachedResultSet::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1747

Deprecated: Return type of CachedResultSet::offsetSet($a, $b) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1754

Deprecated: Return type of CachedResultSet::offsetUnset($a) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 1751

Deprecated: Return type of ModelInstanceManager::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2002

Deprecated: Return type of CallbackSimpleIterator::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2046

Deprecated: Return type of CallbackSimpleIterator::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2051

Deprecated: Return type of CallbackSimpleIterator::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2036

Deprecated: Return type of CallbackSimpleIterator::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2040

Deprecated: Return type of CallbackSimpleIterator::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2031

Deprecated: Return type of FlatArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2076

Deprecated: Return type of HashArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.orm.php on line 2099

Deprecated: Return type of BaseMessageStorage::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in D:\xampp\htdocs\osTicket\include\class.message.php on line 186

Warning: ini_set(): Session ini settings cannot be changed after headers have already been sent in D:\xampp\htdocs\osTicket\bootstrap.php on line 19

Warning: session_cache_limiter(): Session cache limiter cannot be changed after headers have already been sent in D:\xampp\htdocs\osTicket\bootstrap.php on line 21

KevinTheJedi

mzgela

None of these are errors. You simply need to configure your PHP to ignore warnings/deprecations and only log real errors. Then you need to make sure display_errors and display_startup_errors are both disabled in your PHP INI and your bootsrap.php file.

Cheers.

mzgela

But I still got nothing in logs -.- like I never start cron.job

mzgela

It's not even work if I run from client, I deleted condition for cheking if is Client in cron.php file...

mzgela

and one thing that I figure is that my auto cron working on 1.14. but not working on 1.18... I dont know what is with this osticket versions

ntozier

You said that you setup
C:\Program Files (x86)\PHP\v7.4\php.exe -f C:\inetpub\wwwroot\osTicket_test\api\cron.php

Kevin said to update PHP.
Did you?

Did you then go and change the path to PHP in the path above?

mzgela

ntozier

Yes I upgrade the PHP and osticket version, setup emails, enable fetch emails. Auto cron working, but when I start cron over php cmd not working. In logs I get cron job executed but ticket not created.

mzgela

I managed to get this working, with version 1.18. i needed to put ssl:// in mail settings because I am using IMAP+SSL
You can close this

KevinTheJedi

mzgela

You shouldn’t normally have to manually type ssl://; however I’m glad you figured it out.

Cheers.