ramrajone

Same issue I have with my personal outlook account. Other peeps on the forum have everything setup and working with MS emails so you might want to review those threads and see how they got theirs working.

Just to note, I am 100% anti-windows. The only reason I use MS products at all is to test things like this. Their support is far from good and not helpful at all. Their documentation is horrendous and out of date all the time. So I tend to steer clear of windows if at all possible. I really don't know what's going on without talking to MS support but they haven't provided any sort of help in 2+ weeks so I'm at a loss here. We are going to create an official MS account so hopefully we'll be in a better position to test things like this in the future.

With all that said I know that MS + Modern Auth works with RC3 and the OAuth2 plugin (as other community members have confirmed) but I don't know where to tell you to look as I just don't know anything about MS products (and their docs aren't helpful).

Cheers.

      KevinTheJedi
      Well, I am checking all forums here, but without success setup, this setup I have is Test only, so I have been starting from fresh, documenting what's working so far.

      If anyone using Ubuntu with Auth2 - Microsoft who got it working, please post your solution, so I and others having issues can double-check where is the missing point

      note: I am Linux Ubuntu side, MS is great for larger corps with lots of $$$$, They are sticking to their own egg shell, I don't contact vendors unless things are out of my hand

          KevinTheJedi
          I have followed that guide, double checked all my settings, I will start fresh tomorrow with a new account, just to make sure I don't have anything cache or MS365 doesn't have something in the backend, that's causing an issue

            @KevinTheJedi
            I just tested one more thing and found little strange, not sure if this has anything to do with Auth2.0, probably not
            On the same server where I have installed v1.17-RC3 with the LDAP plugin, I can only log in once, the user shows up in the user list, but can't log in again

            So, I installed 1.16.3, and LDAP worked fine

            I have done another fresh setup and still, I cannot get it to work
            I can save the config and get the token, but when I try to enable the Fetching or SMTP, that's when I get error

            I gave the following permissions:

              ramrajone

              I signed up for a O365 dev account and it’s not letting me access anything so I contacted MS support again. Waiting on their response. Once I have a working account we can better debug this.

              Cheers.

                5 days later

                KevinTheJedi
                Great job Kevin, I have tested config works now
                I had changed only one thing
                Default: mail to emailAddress

                Email Address Attribute: *
                Please consult your provider docs for the correct attribute to use
                emailAddress

                I am able to enable SMTP, create tickets via Portal,
                only thing not working is mail Fetching, which I will fix later on
                Thank you very much for your help

                    ramrajone

                    Yea rblake and I had to use EmailAddress so it seems specific to each tenant. Good thing we have the note to consult the provider's docs to see which attribute to use! 😅

                    Cheers.

                        Can anyone confirm that email fetching on Microsoft is working? I'm able to configure oauth2 and get a token but every time I attempt to enable Email Fetching I get an the red "AUTHENICATE failed." banner.

                        Edit: I followed https://forum.osticket.com/d/96893-basic-authentication-retirement-for-legacy-protocols-in-exchange-online/138 the only change that isn't working for me is that Email Address Attribute only works with the default mail, EmailAddress and emailAddress result in a failed authentication message on oauth2

                          rabbitfrog

                          Yes, I have MS OAuth2 fetching working with no issues. If you follow my post I linked above you'll see the exact steps to get this working.

                          Cheers.

                            a month later

                            I got this error while configuring OAuth2 Authorization.
                            What did I miss?

                            AADSTS50194: Application '356dfba1-5f9e-4954-a872-61e78582bffc'(XX-XXXXXXXXXXXXEmail-PRD) is not configured as a multi-tenant application. Usage of the /common endpoint is not supported for such applications created after '10/15/2018'. Use a tenant-specific endpoint or configure the application to be multi-tenant.

                              TAS

                              The documentation just shows an example. It's up to the person configuring the app to select the appropriate options for their org/tenant.

                              Cheers.

                                15 days later