There are no error logs at the mysql and php level, in the osticket system log there is the following, which is the one I had commented on in another ticket:
DB Error #1054
[INSERT INTO helpdesk_user__cdata SET field_116='encargado de local ', user_id= 157 ON DUPLICATE KEY UPDATE field_116='encargado de local '] Unknown column 'field_116' in 'field list'

As for the browser console there are the following:
new ticket:

in help topics the default department is "Adquisiciones", but is created to "Informatica" (I deleted all forms and help topics and created only "Adquisiciones La Vara")

request response:
POSThttp://localhost:8080/mda/open.php
[HTTP/1.0 500 Internal Server Error 120018ms]

-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="CSRFToken"
4f08e660d40255181eb7c945bda0760213e54a80
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="a"
open
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="topicId"
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="d3c6339505fc60[]"
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="433d4334b86321[]"
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="1e6af043a9a645"
test
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="b37a2ea00e6e4b"
<p>test1</p>
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="e3e0c0fd4f7ee2[]"
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="ca94df38fd7141[]"
-----------------------------18182445262536702172123504228
Content-Disposition: form-data; name="draft_id"
-----------------------------18182445262536702172123504228--

    lcartes

    The DB error your referenced is not related to this case although you need to address that by regenerating your CDATA table..but that's another topic.

    I don't see anything helpful for debugging this issue. 500 error is super generic and indicative of a deeper error being logged somewhere. You'll need to check your logs further.

    Cheers.

    hi @josques
    Unfortunately I must tell you that I still haven't been able to solve it, I did a new installation and replicated the creation of help topics and filters and it still gives me the same problem 🙁

    Hi,
    I updated to version v1.16.3 (e148727) and now it lets us create tickets, but the settings were lost, everything is blank in the admin panel

    Now also have thread preview:

    But if i enter:

    Also, I installed the help desk locally with xampp and locally I have no problem creating or viewing tickets nor with the configurations in admin panel.

    You will need to consult your PHP error logs and post any errors that you are getting.
    Just after the Users name the email address is displayed. I would hazard a guess that for some reason the system cannot lookup the email for the user and is crashing.

    lcartes

    That is not the PHP error logs. Also, nothing in that screenshot is helpful. Please consult your PHP config and/or PHP documentation on how to find your PHP Error logs.

    Cheers.

    hi, sorry my mistake, i have this error logs in /var/log/php-fpm/www-error.log for today:

    [31-May-2022 11:37:27 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.auth.php(1007): _N()
    #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
    #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
    #7 /var/www/html/mda/include/class.auth.php(274): AuthenticationBackend::authAudit()
    #8 /var/www/html/mda/scp/login.php(71): AuthenticationBackend::process()
    #9 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:12:28 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:32:15 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:34:46 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:45:12 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.auth.php(1007): _N()
    #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
    #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
    #7 /var/www/html/mda/include/class.auth.php(274): AuthenticationBackend::authAudit()
    #8 /var/www/html/mda/scp/login.php(71): AuthenticationBackend::process()
    #9 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:45:38 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.auth.php(1007): _N()
    #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
    #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
    #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
    #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
    #9 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:45:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.auth.php(1007): _N()
    #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
    #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
    #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
    #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
    #9 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:45:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.auth.php(1007): _N()
    #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
    #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
    #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
    #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
    #9 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:52:34 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(414): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 13:56:44 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:02:38 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:03:43 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:10:27 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:10:35 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:10:39 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:15:42 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
    #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
    #6 /var/www/html/mda/scp/admin.php(3): require('...')
    #7 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:15:42 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
    #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:15:48 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/helptopics.inc.php(9): _N()
    #5 /var/www/html/mda/scp/helptopics.php(246): require('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:15:50 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/emails.inc.php(35): _N()
    #5 /var/www/html/mda/scp/emails.php(98): require('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:15:51 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/staffmembers.inc.php(76): _N()
    #5 /var/www/html/mda/scp/staff.php(194): require('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:16:06 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
    #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
    #6 /var/www/html/mda/scp/admin.php(3): require('...')
    #7 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:16:06 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
    #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 14:57:37 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:08:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:16:24 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:18:25 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:20:49 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:21:03 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:47:33 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:48:19 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.forms.php(2148): N()
    #5 /var/www/html/mda/include/class.forms.php(2406): DatetimeField::intervals()
    #6 /var/www/html/mda/include/class.forms.php(2442): DatetimeField->{closure}()
    #7 /var/www/html/mda/include/class.queue.php(468): DatetimeField->getSearchMethodWidgets()
    #8 /var/www/html/mda/include/class.queue.php(203): CustomQueue::getSearchField()
    #9 /var/www/html/mda/include/class.search.php(757): CustomQueue->getForm()
    #10 /var/www/html/mda/include/ajax.search.php(156): SavedQueue->getForm()
    #11 /var/www/html/mda/include/ajax.search.php(43): SearchAjaxAPI->
    tryAgain()
    #12 /var/www/html/mda/include/class.dispatcher.php(145): SearchAjaxAPI->getAdvancedSearchDialog()
    #13 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #14 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
    #15 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #16 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
    #17 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #18 /var/www/html/mda/scp/ajax.php(316): Dispatcher->resolve()
    #19 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 15:48:26 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/class.forms.php(2148): N()
    #5 /var/www/html/mda/include/class.forms.php(2406): DatetimeField::intervals()
    #6 /var/www/html/mda/include/class.forms.php(2442): DatetimeField->{closure}()
    #7 /var/www/html/mda/include/class.queue.php(468): DatetimeField->getSearchMethodWidgets()
    #8 /var/www/html/mda/include/class.queue.php(203): CustomQueue::getSearchField()
    #9 /var/www/html/mda/include/class.search.php(757): CustomQueue->getForm()
    #10 /var/www/html/mda/include/ajax.search.php(156): SavedQueue->getForm()
    #11 /var/www/html/mda/include/ajax.search.php(43): SearchAjaxAPI->
    tryAgain()
    #12 /var/www/html/mda/include/class.dispatcher.php(145): SearchAjaxAPI->getAdvancedSearchDialog()
    #13 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #14 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
    #15 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #16 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
    #17 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
    #18 /var/www/html/mda/scp/ajax.php(316): Dispatcher->resolve()
    #19 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 16:01:14 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 16:05:34 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568
    [31-May-2022 16:07:48 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
    Stack trace:
    #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
    #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
    #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
    #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
    #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
    #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
    #6 {main}
    thrown in /var/www/html/mda/include/class.translation.php on line 568

      lcartes

      Do you have a language pack installed? If so remove it and restest.

      Also, do you have a database table called ost_translation?

      Cheers.

      Hi
      i have the default en_US and spanish, do you mean delete both? and the other question, yes i have a database table called ost_translation

        lcartes

        No I mean just delete/remove the Spanish language pack and retest. The en_US language pack is default and should not be deleted ever.

        Cheers.

        hi, before you ask me for other pack language i only had the default en_US and i already have this problems , then i copy the spanish language and retest, but nothing changes.

          lcartes

          hi, before you ask me for other pack language i only had the default en_US

          Then why did you say the below?

          i have the default en_US and spanish

          Cheers.

          Hi,
          Finally, I was able to find my error, it was all because I did not have the correct language pack in include/i18n, i changed the language to Spanish from Mexico and this file had not been copied. Apart from this I updated the version to v1.16.3.
          Now the only thing pending is that we cannot authenticate with the mail, only with the domain user.

          Cheers

            lcartes

            What do you mean by this?

            Now the only thing pending is that we cannot authenticate with the mail, only with the domain user.

            Cheers.

            Hi,
            I have installed the authentication plugin with ldap, before I had the problem that I reported at the beginning I could authenticate with the username or email of the AD , now i can only authenticate with domain username.

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