Hello

we are having problems with the creation of tickets, users create a new ticket, without getting an error (most of the time), but in the agent panel the ticket only shows the header, this happens with certain help topics.

Plesae help, thanks a lot!
Cheers

    lcartes

    You probably have the Issue Details field disabled on those Help Topics. Please check the Forms tab on each Help Topic to ensure the Issue Details is enabled.

    Cheers.

      lcartes

      Is the issue details field set to optional somehow? Also, check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

      Cheers.

        Hi @KevinTheJedi
        the field is set Required, and at least in osticket system logs there are no errors, only the error: "instert field_116 ... in hespldesk_user__cdata", i'll chech the others logs.
        Cheers.

        Hi KevinTheJedi, when a new ticket is created, a new registry is also created in the table helpdesk_thread_entry, the join is "ticket_id = thread_id", if not, it seems that this is what is apparently wrong, for example:
        new ticket->

        helpdesk_ticket:

        helpdesk_thread_entry:

          thanks for the clarification, so I don't understand why it doesn't display the tickets correctly, the ticket detail in the help desk forms is enabled, marked as required, for example:

            lcartes

            At this point you should do what I mentioned before:
            You need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

            Cheers.

            There are no error logs at the mysql and php level, in the osticket system log there is the following, which is the one I had commented on in another ticket:
            DB Error #1054
            [INSERT INTO helpdesk_user__cdata SET field_116='encargado de local ', user_id= 157 ON DUPLICATE KEY UPDATE field_116='encargado de local '] Unknown column 'field_116' in 'field list'

            As for the browser console there are the following:
            new ticket:

            in help topics the default department is "Adquisiciones", but is created to "Informatica" (I deleted all forms and help topics and created only "Adquisiciones La Vara")

            request response:
            POSThttp://localhost:8080/mda/open.php
            [HTTP/1.0 500 Internal Server Error 120018ms]

            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="CSRFToken"
            4f08e660d40255181eb7c945bda0760213e54a80
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="a"
            open
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="topicId"
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="d3c6339505fc60[]"
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="433d4334b86321[]"
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="1e6af043a9a645"
            test
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="b37a2ea00e6e4b"
            <p>test1</p>
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="e3e0c0fd4f7ee2[]"
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="ca94df38fd7141[]"
            -----------------------------18182445262536702172123504228
            Content-Disposition: form-data; name="draft_id"
            -----------------------------18182445262536702172123504228--

              lcartes

              The DB error your referenced is not related to this case although you need to address that by regenerating your CDATA table..but that's another topic.

              I don't see anything helpful for debugging this issue. 500 error is super generic and indicative of a deeper error being logged somewhere. You'll need to check your logs further.

              Cheers.

              hi @josques
              Unfortunately I must tell you that I still haven't been able to solve it, I did a new installation and replicated the creation of help topics and filters and it still gives me the same problem šŸ™

              Hi,
              I updated to version v1.16.3 (e148727) and now it lets us create tickets, but the settings were lost, everything is blank in the admin panel

              Now also have thread preview:

              But if i enter:

              Also, I installed the help desk locally with xampp and locally I have no problem creating or viewing tickets nor with the configurations in admin panel.

              You will need to consult your PHP error logs and post any errors that you are getting.
              Just after the Users name the email address is displayed. I would hazard a guess that for some reason the system cannot lookup the email for the user and is crashing.

              lcartes

              That is not the PHP error logs. Also, nothing in that screenshot is helpful. Please consult your PHP config and/or PHP documentation on how to find your PHP Error logs.

              Cheers.

              hi, sorry my mistake, i have this error logs in /var/log/php-fpm/www-error.log for today:

              [31-May-2022 11:37:27 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.auth.php(1007): _N()
              #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
              #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
              #7 /var/www/html/mda/include/class.auth.php(274): AuthenticationBackend::authAudit()
              #8 /var/www/html/mda/scp/login.php(71): AuthenticationBackend::process()
              #9 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:12:28 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:32:15 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:34:46 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:45:12 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.auth.php(1007): _N()
              #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
              #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
              #7 /var/www/html/mda/include/class.auth.php(274): AuthenticationBackend::authAudit()
              #8 /var/www/html/mda/scp/login.php(71): AuthenticationBackend::process()
              #9 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:45:38 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.auth.php(1007): _N()
              #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
              #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
              #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
              #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
              #9 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:45:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.auth.php(1007): _N()
              #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
              #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
              #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
              #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
              #9 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:45:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.auth.php(1007): _N()
              #5 /var/www/html/mda/include/class.auth.php(955): StaffAuthStrikeBackend::authstrike()
              #6 /var/www/html/mda/include/class.auth.php(229): AuthStrikeBackend->audit()
              #7 /var/www/html/mda/include/class.auth.php(317): AuthenticationBackend::authAudit()
              #8 /var/www/html/mda/scp/login.php(123): AuthenticationBackend::processSignOn()
              #9 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:52:34 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(414): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 13:56:44 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:02:38 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:03:43 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:10:27 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:10:35 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:10:39 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:15:42 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
              #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
              #6 /var/www/html/mda/scp/admin.php(3): require('...')
              #7 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:15:42 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
              #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:15:48 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/helptopics.inc.php(9): _N()
              #5 /var/www/html/mda/scp/helptopics.php(246): require('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:15:50 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/emails.inc.php(35): _N()
              #5 /var/www/html/mda/scp/emails.php(98): require('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:15:51 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/staffmembers.inc.php(76): _N()
              #5 /var/www/html/mda/scp/staff.php(194): require('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:16:06 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
              #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
              #6 /var/www/html/mda/scp/admin.php(3): require('...')
              #7 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:16:06 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/settings-system.inc.php(118): _N()
              #5 /var/www/html/mda/scp/settings.php(57): include_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 14:57:37 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:08:40 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:16:24 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:18:25 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:20:49 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:21:03 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:47:33 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:48:19 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.forms.php(2148): N()
              #5 /var/www/html/mda/include/class.forms.php(2406): DatetimeField::intervals()
              #6 /var/www/html/mda/include/class.forms.php(2442): DatetimeField->{closure}()
              #7 /var/www/html/mda/include/class.queue.php(468): DatetimeField->getSearchMethodWidgets()
              #8 /var/www/html/mda/include/class.queue.php(203): CustomQueue::getSearchField()
              #9 /var/www/html/mda/include/class.search.php(757): CustomQueue->getForm()
              #10 /var/www/html/mda/include/ajax.search.php(156): SavedQueue->getForm()
              #11 /var/www/html/mda/include/ajax.search.php(43): SearchAjaxAPI->
              tryAgain()
              #12 /var/www/html/mda/include/class.dispatcher.php(145): SearchAjaxAPI->getAdvancedSearchDialog()
              #13 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #14 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
              #15 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #16 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
              #17 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #18 /var/www/html/mda/scp/ajax.php(316): Dispatcher->resolve()
              #19 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 15:48:26 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/class.forms.php(2148): N()
              #5 /var/www/html/mda/include/class.forms.php(2406): DatetimeField::intervals()
              #6 /var/www/html/mda/include/class.forms.php(2442): DatetimeField->{closure}()
              #7 /var/www/html/mda/include/class.queue.php(468): DatetimeField->getSearchMethodWidgets()
              #8 /var/www/html/mda/include/class.queue.php(203): CustomQueue::getSearchField()
              #9 /var/www/html/mda/include/class.search.php(757): CustomQueue->getForm()
              #10 /var/www/html/mda/include/ajax.search.php(156): SavedQueue->getForm()
              #11 /var/www/html/mda/include/ajax.search.php(43): SearchAjaxAPI->
              tryAgain()
              #12 /var/www/html/mda/include/class.dispatcher.php(145): SearchAjaxAPI->getAdvancedSearchDialog()
              #13 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #14 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
              #15 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #16 /var/www/html/mda/include/class.dispatcher.php(120): Dispatcher->resolve()
              #17 /var/www/html/mda/include/class.dispatcher.php(38): UrlMatcher->dispatch()
              #18 /var/www/html/mda/scp/ajax.php(316): Dispatcher->resolve()
              #19 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 16:01:14 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 16:05:34 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568
              [31-May-2022 16:07:48 UTC] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/mda/include/class.translation.php:568
              Stack trace:
              #0 /var/www/html/mda/include/class.translation.php(352): Translation->load_tables()
              #1 /var/www/html/mda/include/class.translation.php(380): gettext_reader->get_plural_forms()
              #2 /var/www/html/mda/include/class.translation.php(414): gettext_reader->select_string()
              #3 /var/www/html/mda/include/class.i18n.php(576): gettext_reader->ngettext()
              #4 /var/www/html/mda/include/staff/ticket-view.inc.php(409): _N()
              #5 /var/www/html/mda/scp/tickets.php(565): require_once('...')
              #6 {main}
              thrown in /var/www/html/mda/include/class.translation.php on line 568

                lcartes

                Do you have a language pack installed? If so remove it and restest.

                Also, do you have a database table called ost_translation?

                Cheers.

                Hi
                i have the default en_US and spanish, do you mean delete both? and the other question, yes i have a database table called ost_translation