This MOD will be helpful for those who use their smart phones to access, modify, and close existing tickets. It's not aesthetically pleasing, but loads a LOT faster over a cellular network, and gets the job done.

First off, we need to have a mobile browser detector, which I've attached the script courtesy of DetectMobileBrowsers.mobi. (If this is used for commercial software, please support them at (http://detectmobilebrowsers.mobi/?switch=full#upgrade))

The PHP code does a good job at detecting a wide range of browsers and allows the functionality of customizing depending on the mobile browser in use.

Simply unzip and upload the attached file into /include/staff

After that, edit /include/staff/header.inc.php

ADD:

<?

//MOD by michael.therrien 7/24/09

if(isset($_GET))$_SESSION="TRUE";

if(isset($_GET))unset($_SESSION);

include("mobile_device_detect.php");

if(!isset($_SESSION) && mobile_device_detect(true,true,true,true,true,true,false,false))

{

echo"Welcome to osTicket Mobile!<br>";

}

else

{ ?>

BEFORE:

<link rel="stylesheet" href="css/main.css" media="screen">

Then ADD:

<?}?>

Before:

</head>

Then ADD:

<?if(mobile_device_detect(true,true,true,true,true,true,false,false)){ if(isset($_SESSION))echo"<a href=\"index.php?mobile\">Mobile"; else echo"<a href=\"index.php?full\">Full";echo" Version</a> | ";};?>

BEFORE:

<a href="logout.php">Log Out</a></p>

Hope this is handy!!!

UPDATE FOR THOSE WHO'VE ALREADY INSTALLED THE MOD: Updated attachment, many more phones supported, no need to change any code. There is still a few known incompatibilities, however there are a few workarounds in the comments section (if you have issues).

[mobile_device_detect.php.zip](https://forum.osticket.com/assets/files/migrated/e/9104c763f2e5e3bd44aa19045831b76.zip)