Hello there!Is there an option to have the "Forgot My Password" option appear on the sign in page all the time before signing in? People who already know, that they have forgotten their password won't even put any data into the fields and won't find the option. The option only appears after one failed attempt. Thanks for the great product and support!Daniel

Version of osTicket?You would have to edit the source to achieve this.  In my 1.9.7 installation its /include/client/login.inc.php circa line 33 to 35.  Just look for "forgot my password"

4 years later

I can't find this in login.inc.php.

But the larger problem is (as @DSecker mentions) is that our customers can't find the "Forgot My Password" link. I need to get it on the main page prior to the login attempt.

Any help appreciated.

@wa9pie
This thread is 4 years old for an end of life version (1.9). Please do not be a necromancer.
If you are having an issue please start your own thread after reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Killing zombie thread with a head shot.

Write a Reply...