There are 4 email addresses in Emails list of which:- 3 email addresses have sending and fetching emails disabled (no servers are set there at all). They were there from testing period and actually are not in use now.- 1 email address has sending emails enabled with mentioned SMTP server set. For that 1 address fetching is disabled, since our Osticket will not receive any tickets through email.Only email address from which agents (including administrators) receive emails is that one with sending enabled. Could this have something with our email server provider and its settings?

Email settings:- sending emails is enabled through SMTP server with Hostname and Port number written, no authentication required and header spoofing unchecked;Not sure if there is something more about email settings that I should provide.Thank you and sorry for long post.Ida

Hello Ntozier, thank you for your quick response.I will try to answer as precise as I can to your questions:osTicket Versionv1.10.1 (9ae093d) —  Up to dateWeb Server SoftwareMicrosoft-IIS/8.5MySQL Version5.5.45PHP Version5.6.31"I am noticing that I (as an administrator) am not receiving all the notification emails I should"How did you determine this?  What is it you think that your not getting?- in Settings->Tickets->Alerts and Notices I set up mail notifications for me (admin) to get notification "New Ticket Alert" and I do not get email about every new ticket. I get for 2-3 successive tickets and then miss next 2-3 tickets and so on."also other agents are not receiving all emails they should."How did you determine this?  What is it you think that they are not getting?- when new ticket is assigned to agent, alerts and notices are set that way that assigned agent gets email notification about that. That agent sometimes doesn't receive those email notifications on their email address (sometimes they receive)In these cases we get Mailer Error in System Logs."Invalid CSRF Token"This is something that we get from time to time in System Logs, which then might be the expiration"I have issues with posting an attachments, so I will copy errors text here:"For some reason uploading attachments here takes forever (3 jpeg documents of total 250 KB), so I cannot attach screen shots of the system logs. That's why I wrote them in my second message. I could message them to you?

 Failed to set sender: .....  Validation failed for:".........."4. Unable to email via php mail function:=?utf-8?Q?Ramiz_Be=C4=8Dirhod=C5=BEi=C4=87?= mail() returned failure5. Invalid CSRF Token on .....upload/scp/login.phpThere are some private information instead of which I put dots "......" in errors.

Hello,we have Osticket 1.10.1 installed and using it successfully in our company. Since the start, in system logs we are having Mailer Error with different descriptions. I am noticing that I (as an administrator) am not receiving all the notification emails I should and also other agents are not receiving all emails they should. There is no pattern - sometimes email notification that is configured is delivered, sometimes it is not. At certain situation, one email notification should be delivered to up to 10 agents - some of them get email notification, some don't.Also, there is Warning about  Invalid CSRF Token which I don't know meaning of.I am kindly asking you for comment of these logs, which I am enclosing in the attachment of this discussion and if possible, directions how to correct them.

Hi,we are updating our Osticket from v1.10. to v1.10.1 and are little afraid of this.We have been working with v1.10 some time and it is important to have the configuration untouched (agents, permissions, rules, ...) and tickets database, so any tips, suggestions, step by step instructions are very welcome.1. how to backup Osticket configuration if we use platform IIS ver. 8.5.9600 2. how to backup MySQL database 5.5?3. how to update Osticket from v1.10 to v1.10.1 with the same platform IIS ver.8.5.9600, MySQL 5.5, PHP 5.6.31?We haven't found any instructions for this when IIS platform is used.Thank you in advance and I apologize for simple questions, since this is not my domain and I am just forwarding our IT guy's questions.Ida

Ok, thank you.

Hello,I am using Osticket v1.10 and am in need to have number of open tickets limitation per specific users. For 20 specified users I would like to have limitation of 1 open ticket per user. For other users, there is no limitation. There is this option which is global setting for all users. Has anyone done this? I suppose it should be manually programmed...Regards,Ida 

Me again,just run onto clear note from Osticket that deleted users and tickets cannot be recovered, so please do not pay attention to this part of my question. Ida

Hi,we are using (I am not the one who installed, but who configured Osticket):Osticket: v1.10Web Server Software: Microsoft-IIS/8.5MySQL Version: 5.5.45PHP Version: 5.6.31What happens with deleted tickets - are they reachable any way and if yes - how?There was a test period for our Osticket where we reached more than 1000 tickets and now it is time for me to delete all of them and almost all users. Could I somehow reset ticket number or we are where we are and it will only continue from the largest ID number for new ticket?We are planning to upgrade to 1.10.1.From time to time I get Error 1054 and 1064 notification (approximately once a day) - should this concern me?Thanks.

Hi,we are running Osticket V1.10 and looking forward to update to V1.10.1. In the mean time I would just like to ask if the exporting more than 2 rows in any ticket "tab" is resolved in this 1.10.1 version?I found here:http://forum.osticket.com/d/discussion//resolved-organizaton-s-tickets-export-bug-only-top-2-rows-exported/p1that it will be.Thanks.Ida

Hi,let me try once again. Sorry if I write unclearly.image 1 - ticket #0046 is created on 12.09.2017. and internal note posted on 13.09. - ok, I have learned that posting internal note is not considered an update, so it will not change its position in image 2. I will pass to image 3.image 3 - same ticket has replay posted on 13.09.2017. at 12image 4 - in column "ticket updated", creation date and time are listed (12.09.2017.) although I have posted a replay on 13.09. at 12;image 5 - when sorting tickets as "most recently answered" I get correct list with the ticket that has most recent replay posted on top of it. Is posting a replay considered as ticket update? Obviously it is unclear to me what is written thread by an agent.Kind regards

It seems I have same issue as this one asshes00 describes:http://www.osticket.com/forum/discussion/comment/117050/#Comment_117050I attach screenshots for better understanding of my issue:Image 1 - there is new internal note written by the agent in ticket 46 thread on 13.09.2017. at 12Image 2 - ticket 46 is still in the middle of the list and having wrong date/time shown (this is create date and time)Image 3 - I try posting a replay on 13.09. at 12 to see if anything changes (this results with ticket 46 movement to Answered tickets)Image 4 - ticket 46 has wrong date/time listed (again, create date is listed)Image 5 - only when sort tickets "Most recently answered" do I get this ticket on the top of the list with date and time when the replay was posted.Regarding your answer - I tried posting internal notes as it is written thread, changing status (OK this is not written thread) without posting a replay does not result with correct update date/time.Can you please comment?Thank you for your time and help.

Hi,what is considered Ticket Update in way to have that ticket first (or last) on the list when sorted? I see that posting internal note or changing ticket status is not. Even when I edit ticket (by adding internal note or changing ticket information) does not change anything. I see those actions within ticket and it even says that it is updated. For example:"Updated by Ida K 09/12/17 15 — Client name set to New client name"or when looking to a posted note (in Edit) in Ticket - after my name, date and time of note - there is "Ticket Updated" text.Thanks

Hi Grizly,thank you for the idea with piping the messages :) I'll let u know when I do it...It is not a problem to ask for email address, but still - some of our clients are old people using (for example) even mobile phones without touch screen and they for sure don't use email. Not asking to remove this contact information field, but just to have an option make it "optional" and "not required". I suppose it is not an option at the moment then. 

Hello,in Contact Information there is field "email" which is Required and could not be erased, but in my case tickets will be opened only upon a telephone call and there is no need for user email to be Required field. Is there way to have "Optional" instead of "Required" for this one? Does anyone have a code for this one if that is the only option?I tried to work around by changing the label "Email" to "Phone number" while keeping the variable "email", but now when I click on the specific user I get this: Email: 0123456789 (example of the phone number)I could live with that, but it does not look pretty, so I would really appreciate some directions.Thank you Ida

Thank you ntozier!I switched back to departments instead of teams and now I managed to have the overview of closed tickets as needed.Your last sentence helped!Regards,Ida

Maybe I did not describe an issue I have very well, so I will try to do it again. I am kindly asking you to forgive me for repeating myself and maybe going too much into details.There are 3 teams in 1 department and lets say there is assigned ticket to team1. Agents members of team1 see that ticket assigned to team1 while it is open. When it is closed they don't see it in their "Closed" tab. Their tab "Closed" is constantly  showing "There are no tickets matching your criteria". When configured, agents assigned to team1, have checked " Limit ticket access to ONLY assigned tickets ". When " Limit ticket access to ONLY assigned tickets " is unchecked for example for member1 of team1, then member1 see all the tickets assigned to all 3 teams in department and all closed tickets of teams in this department.How to get that members of team1 sees its open and closed tickets? What am I doing wrong? 

In my case ticket is assigned to team and there is only one department with several teams inside it. For each agent (team members) I checked: Limit ticket access to ONLY assigned tickets.This way agents (team members) see only tickets assigned to their team (or them personally).But the closed tickets tab is empty (it says "There are no tickets matching your criteria."), although they did close some of their tickets.When this is unchecked all agents see all tickets (which is not ok) and they see everyone's closed tickets too. I did this option for system administrator, who should to see all tickets anyway.Perhaps this can't be done with one department and teams, so I have to make departments instead of teams?I can attach print screen of some windows if it can help.

Hello,I would like to allow agents to see tickets they were assigned to, when they are closed (no matter who closed them)Right now I have agents configured the way that I checked:  Limit ticket access to ONLY assigned tickets and those agents then do not see closed tickets they were assigned to.If I uncheck this, they see all the tickets in department and that is not what I want. There is only one department in my configuration, with teams inside it. Can this be done?I saw this discussion which looks like it is the same issue:http://osticket.com/forum/discussion/comment/116450/#Comment_116450and want to ask if this means that this option will be available in v1.11 or?Thanks