Hi,what is considered Ticket Update in way to have that ticket first (or last) on the list when sorted? I see that posting internal note or changing ticket status is not. Even when I edit ticket (by adding internal note or changing ticket information) does not change anything. I see those actions within ticket and it even says that it is updated. For example:"Updated by Ida K 09/12/17 15 — Client name set to New client name"or when looking to a posted note (in Edit) in Ticket - after my name, date and time of note - there is "Ticket Updated" text.Thanks

It seems I have same issue as this one asshes00 describes:http://www.osticket.com/forum/discussion/comment/117050/#Comment_117050I attach screenshots for better understanding of my issue:Image 1 - there is new internal note written by the agent in ticket 46 thread on 13.09.2017. at 12Image 2 - ticket 46 is still in the middle of the list and having wrong date/time shown (this is create date and time)Image 3 - I try posting a replay on 13.09. at 12 to see if anything changes (this results with ticket 46 movement to Answered tickets)Image 4 - ticket 46 has wrong date/time listed (again, create date is listed)Image 5 - only when sort tickets "Most recently answered" do I get this ticket on the top of the list with date and time when the replay was posted.Regarding your answer - I tried posting internal notes as it is written thread, changing status (OK this is not written thread) without posting a replay does not result with correct update date/time.Can you please comment?Thank you for your time and help.