Hi,we are using (I am not the one who installed, but who configured Osticket):Osticket: v1.10Web Server Software: Microsoft-IIS/8.5MySQL Version: 5.5.45PHP Version: 5.6.31What happens with deleted tickets - are they reachable any way and if yes - how?There was a test period for our Osticket where we reached more than 1000 tickets and now it is time for me to delete all of them and almost all users. Could I somehow reset ticket number or we are where we are and it will only continue from the largest ID number for new ticket?We are planning to upgrade to 1.10.1.From time to time I get Error 1054 and 1064 notification (approximately once a day) - should this concern me?Thanks.

Me again,just run onto clear note from Osticket that deleted users and tickets cannot be recovered, so please do not pay attention to this part of my question. Ida

Write a Reply...