H
heifuma

  • Mar 16, 2020
  • Joined Feb 18, 2020
  • 0 best answers
  • In Force email signature

    Hi guys,

    is there an option to force staff to use an email signature?
    As far as I know I can setup a default email signature for each user, but users still can change it to 'none' when reply to a ticket.

    Can I make the use of an email signature mandatory?

    Thank you!

    • In Change ticket status automatically on reply

      Hi guys,

      I am an osTicket rookie and just set it up.
      I am wondering if there is an option to automatically change the ticket status on reply by staff or department?

      I have created a new ticket status (name: processing / status open).

      When a staff replies to a ticket I want to change the status automatically from 'open' to 'processing'.

      I've already searched for it, but I neither couldn't find anything at the forum nor on Google.

      Hope you guys can help me