Hi guys,

I am an osTicket rookie and just set it up.
I am wondering if there is an option to automatically change the ticket status on reply by staff or department?

I have created a new ticket status (name: processing / status open).

When a staff replies to a ticket I want to change the status automatically from 'open' to 'processing'.

I've already searched for it, but I neither couldn't find anything at the forum nor on Google.

Hope you guys can help me

    heifuma I am wondering if there is an option to automatically change the ticket status on reply by staff or department?

    Automatically? No. But there is a status drop down on the reply page that they can select.

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