Added custom forms in order to capture more details for a Ticket.
Even lists and forms are customized for specific Help Topics, whenever I try to Agent/Tickets/export to CSV for reports, the included values from the Custom forms aren't included, just default fields.
The issue is that whenever you try to assign a ticket, every team in the system is being shown.
Teams A1 and A2 belong to Dept.A
Teams B1 and B2 belong to Dept.BI have Agent-a001 from Department A and Team-A1 with a original ticket assigned, so the ticket must be assigned to Team-A2 but the 15 teams in the systems are displayed and that's a mess, every member is Department exclusive, and every Department has the option Panel, Agent, Department, Ticket assignation set to "Department members only"
So, if I'm agent b005 and want to assign to another team in my department I must see Team-B1, B2, B3 etc.. and avoid to see Teams A1......C1,C2.. D4,D5
Am I wrong with the teams purpose?
Thank you devs for your best effort.
Your question isn't clear to me. Is this related to osT? It can be easier to do it manually, by using amazon cli:
aws s3 cp s3://yourbucket/backup/dbmysql.dump .
So you will have your dump file in your current directory