The issue is that whenever you try to assign a ticket, every team in the system is being shown.

Teams A1 and A2 belong to Dept.A
Teams B1 and B2 belong to Dept.B

I have Agent-a001 from Department A and Team-A1 with a original ticket assigned, so the ticket must be assigned to Team-A2 but the 15 teams in the systems are displayed and that's a mess, every member is Department exclusive, and every Department has the option Panel, Agent, Department, Ticket assignation set to "Department members only"

So, if I'm agent b005 and want to assign to another team in my department I must see Team-B1, B2, B3 etc.. and avoid to see Teams A1......C1,C2.. D4,D5

Am I wrong with the teams purpose?

Thank you devs for your best effort.

Teams are cross Departmental groups of Agents. That is to say a Team is comprised of Agents that are not necessarily in the same Department. Teams do not belong to a Department. They are a way of grouping agents that are not in the same department together to work on a ticket (or tickets) together.

6 months later

I have the same problem as demuxer.

In addition, if a ticket from Dept. A is assigned to a team made up of agents from Dept. B, these can operate on the ticket even the permissions have been set so that each agent can only operate on the tickets of their own department.

I think this is an error and there should be a setting to prevent it.

Maybe for teams there could be an option to limit composition and visibility to a single department!?

Teams are cross department groups. Anyone one on a team can operate on a ticket that is assigned to their Team regardless of what department the ticket is in. This is not a bug, this is the entire point of Teams.

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