The issue is that whenever you try to assign a ticket, every team in the system is being shown.
Teams A1 and A2 belong to Dept.A
Teams B1 and B2 belong to Dept.B
I have Agent-a001 from Department A and Team-A1 with a original ticket assigned, so the ticket must be assigned to Team-A2 but the 15 teams in the systems are displayed and that's a mess, every member is Department exclusive, and every Department has the option Panel, Agent, Department, Ticket assignation set to "Department members only"
So, if I'm agent b005 and want to assign to another team in my department I must see Team-B1, B2, B3 etc.. and avoid to see Teams A1......C1,C2.. D4,D5
Am I wrong with the teams purpose?
Thank you devs for your best effort.