As we are getting closer to the release of v1.14, we’re excited to share our next release candidate, osTicket v1.14-RC.2. Here’s a preview of what’s in store:
https://youtu.be/_rjPdgwsptY
We’ve also released a new maintenance release, osTicket v1.12.3. It includes several bug fixes to improve your helpdesk. Check out the release notes here.
Cheers,
The osTicket Team.
@KevinTheJedi @ntozier
Would it be appropriate for me to create new thread "Master List known problems migration from 1.10 to 1.11"? or do you guys want to start and maintain thread?
It's just the old Saved Searches from 1.10.x that mess up like this. All new queues and the pre-defined queues should be just fine.
Essentially the upgrader cannot format some of the old Saved Search config data to the new queue config data format.
Cheers.
edit
/include/client/login.inc.php
line 26 is the username field.
You would change the:
echo __('Email or Username');
to
echo 'Username';
Note that this will break translation if you use multiple language packs.
I was able to change the row colors with the following:
However this is not a very good way to do it as it has hard-coded colors in the actual file, it should pull them from the database however I was not sure how to do this in V 1.11 maybe @ntozier can ask one of the devs to tell me?
In saying this, the above does work.
Here are all the changes I have made to have a nearly full width page for the ticket grid and the ticket view.
As per below:
scp\css\scp.css
include\staff\templates\queue-tickets.tmpl.php
include\staff\ticket-view.inc.php
There is three processes who manages those attchements. What user are they. run migrate from console - probably rootpiping og e-mail - I'm not sure what user, could be root, could be web user. WEB GUI entred attachements. I Saw that the attachments folder there where plenty of folders owned by root. I guess there is some issues for other processes who are not root to put anything into those folders. 1. Set the web user as owner for all files in the attachment folder. Recursively. 2. Put the correct permissions of all subfolders of attachment folder. If you do some migrations from root user, re-do the steps above. - Hope this helps - - Ole
I am looking for few of these options if there is any way to implement in OS ticket
1. Timings & Holiday calender
Is there any method to define the support timings and holiday calender in Os ticket.
There should be provision to calculate the ticket overdue time as per official hours.
2. There should be report (GUI) available to know from which end user/ customer - most tickets was generated and same with the Help Tpoics
3. Time calculation per ticket
Any method where support staff can click when he actually stated working on the ticket and when it was closed, to know the actual hours spent on ticket
Regards
Nitin Jain
