We have migrated to the latest version. We have all departments set with their corresponding email which worked in the previous version. Now all tickets read in each individual inbox instead of presenting the tickets in each corresponding department, all show up in the default admin support department.

ntozier Thank you! Will do!

We currently have osticket receiving email directly and would like to add custom fields to the form currently used when you assign a ticket. It only has assignee and description.

Osticket version 1.12-git

Cheers,