We have migrated to the latest version. We have all departments set with their corresponding email which worked in the previous version. Now all tickets read in each individual inbox instead of presenting the tickets in each corresponding department, all show up in the default admin support department.

    abelmar

    Setup the aliases as system emails with the correct departments configured.

    Cheers.

      12 days later

      Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

      Environment details? (see Admin panel -> Dashboard -> Information)

      Go to
      Admin panel -> Emails -> Emails -> click on the configured email
      What department do you have it set to?
      Check the other emails that you have configured in osTicket to ensure that you have the proper department set.

      7 days later
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