V
Vijendra

  • Dec 14, 2018
  • Joined Jul 19, 2018
  • 0 best answers
  • In Timing issue

    Set in profile but what time i set in php ?

  • In Email issue

    anyways to resolve it
    as we can't stop because its live os ticket and our scenario is only one email is and then its auto generate ticket

  • In Timing issue

    Php :- PHP 5.4.16
    Mysql :- mysql Ver 15.1 Distrib 5.5.60-MariaDB, for Linux (x86_64) using readline 5.1
    httpd :- Server version: Apache/2.4.6 (CentOS)
    Server built: Jun 27 2018 13:48:59

    What is your PHP timezone set to?
    php.ini
    [Date]
    ; Defines the default timezone used by the date functions
    ; http://php.net/date.timezone
    ;date.timezone =

    What is your MySQL timezone set to?
    MariaDB [(none)]> select current_timestamp;
    +---------------------+
    | current_timestamp |
    +---------------------+
    | 2018-12-14 19:39:47 |
    +---------------------+
    1 row in set (0.00 sec)

    What is your Server (OS) time zone set to?
    [root@localhost ~]# date
    Fri Dec 14 19:40:14 IST 2018

    What is your osTicket timezone set to?

    support/scp/settings.php
    Default time zone :- Asia/kolkata

    What is your Agent timezone set to?
    where can i find.

  • In Email issue

    Can't understand as I am new in OSticket.
    Can you please help me if possible user get only one reply that tickets generated

  • In Timing issue

    Hi all,
    I am using Os ticket (v1.10.4)
    When we email fro generate new ticket email timing is correct as Asia/kolkata.
    But ticket timing shows wrong.

  • In Email issue

    I don't have change anything.
    Before when we configured user gets only one reply bt from now some days users get 2 reply.
    Is any thing change need to be done in settings.
    Also attached snap shot of my auto response settings.


  • In Email issue
  • In Email issue

    Hi, I am using osTicket (v1.10).
    Having issue when I am email to register email id to the OSticket.
    Then user get 2 emails replies "Support Ticket open"

    If I am write in ticket then user get only 1 reply so issue with auto response.
    Can anyone please help me out on this.

  • In Email Alerts

    Hi, I am using osTicket (v1.10).
    Having issue when I am email to register email id to the OSticket.
    Then user get 2 emails replies "Support Ticket open"

    If I am write in ticket then user get only 1 reply so issue with auto response.
    Can anyone please help me out on this.

    • In v.1.10-RC.2 Ticket list View bug and DB Error #1222

      Hi I am using os ticket 1.9.12 having issue when i want to export last 3 or 4 months reports of closed tickets query may be not run browser finish his work and show all my tickets from 1 -50 of 107996My tickets number are too high.Is there any way for resolving this issue ?Thanks in advance

    • In Delete old tickets in versionv1,10

      Hi AllI am using OS ticket version 1.9.12 in centos.Having issue when I try to search closed ticket for last 3 month i get an error in browser.its shows query in browser.And if i find 1 week or less ticket i got error like this  Query token not foundHow ever i gone passed 100000 tickets and i want to remove 1 to 70000 tickets from databaseits is any possibilty ?Thanks in advance...

    • In Email Settings SMTP issues

      Hi I am new in  Os ticketI have installed it and all working fine But the issue is every time i need to login in administrator and update email password for support ticket.Then tickets shows in portalafter update password from email tickets are reflected in portal but duplicate entry created can you please help me on this