Having an issue with email alerts not being received by the team .

I have a managers Group with is top level, below this i have a sales group and a warehouse group.

I have setup my help topics to assign to the relevant department, (sales/warehouse).

When a ticket is assigned how do I get the system to email everyone in Managers group as well as everyone in the relevant help topic group.

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Environment details?
Version of osTicket?

Hi, I am using osTicket (v1.10).
Having issue when I am email to register email id to the OSticket.
Then user get 2 emails replies "Support Ticket open"

If I am write in ticket then user get only 1 reply so issue with auto response.
Can anyone please help me out on this.

    22 days later

    Hi

    os ticket 1.10.4

    Manager is geting email alerts for sales issues but not warehouse despite permissions for each department being the same?

    Can you post screen shots of the two departments Settings tab? (feel free to blot out the actual email address listed in outgoing email settings and autoresponder settings.

    7 days later

    You do not appear to have a manager set on either department.
    Both are set to Manager --None--

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