F
Frink09

  • Feb 18, 2009
  • Joined Jun 17, 2008
  • 0 best answers
  • In Staff Session Timeout

    When I'm logged into OSTicket and it's been idle for a while (not sure exactly how long...15-30min?) and I try to create a new ticket or click on one etc., OSTicket recognizes that I've been inactive for a certain period of time and proceeds to log me out.

    How do I make it so that OSTicket waits say 1 or 2 hours before automatically logging me out? I don't think it's overly complicated but would appreciate some guidance. Thank you.

  • In Adding a New Field to tickets

    Glad to be of help. Sorry I didn't respond sooner, got distracted with other things. With the help of another user we were able to insert our Company Field as a column in the Staff Tickets area.

  • In Add Customer Field

    this might help

    http://www.osticket.com/forums/showthread.php?t=873(http://www.osticket.com/forums/showthread.php?t=873)

  • In Starting : Create Custom Fields for When Users Open New Tickets

    thread link

    this might be of some use

    http://osticket.com/forums/showthread.php?t=873(http://osticket.com/forums/showthread.php?t=873)

  • In Adding a New Field to tickets

    There have been a lot of questions about how to add a new field to the ticket and rightly so, the more info a user can provide the better. For our purposes we wanted to add a Company field so we knew exactly who we were dealing with.

    We added the field successfully and this thread explains the process. As a favor, can someone help us with adding that new field to the "tickets.inc.php" page?!?! It would be greatly appreciated. We'd like to be able to see Company in that table as a column where you see the ticket id, date, department, priority etc.

    To add a new field there are 6 places you have to go to accomplish your goal.

    MySQL Database: manually add a field to ost_Ticket

    support/include/class.ticket.php

    support/include/client/open.inc.php

    support/include/client/viewticket.inc.php

    include/staff/viewticket.inc.php

    include/staff/newticket.inc.php

    2.) class.ticket.php

    Add your variable here:

    class Ticket{

    var $id;

    var $extid;

    var $email;

    var $status;

    var $created;

    var $updated;

    var $priority;

    and here: like so ($this->newvar=$row;)

    if(($res=db_query($sql)) && db_num_rows($res)):

    $row=db_fetch_array($res);

    $this->id =$row;

    $this->extid =$row;

    $this->email =$row;

    $this->fullname =$row;

    and here:

    //GET

    function getId(){

    return $this->id;

    }

    function getExtId(){

    return $this->extid;

    }

    function getEmail(){

    return $this->email;

    }

    function getNewvar(){

    return $this->newvar;

    }

    and here:

    function create($var,&$errors,$origin,$autorespond=true,$alertstaff=true) {

    global $cfg,$thisclient,$_FILES;

    $id=0;

    $fields=array();

    $fields = array('type'=>'string', 'required'=>1, 'error'=>'newvar required');

    and finally:

    $extId=Ticket:();

    $sql= 'INSERT INTO '.TICKET_TABLE.' SET created=NOW() '.

    ',ticketID='.db_input($extId).

    ',dept_id='.db_input($deptId).

    ',priority_id='.db_input($priorityId).

    ',email='.db_input($var).

    ',name='.db_input(Format:($var)).

    ',newvar='.db_input(Format:($var)).

    3.) open.inc.php Copy info from other the other fields, just make sure the new field php scripts are different.

    4.) viewticket.inc.php Repeat Step 3

    5.) staff/viewticket.inc.php Repeat Step 4

    6.) staff/newticket.inc.php Repeat Step 5