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enhancement
SLA Plan should exclude client holidays and include only working hrs
Internal Canned Responses
Equipment Plugin 1.9.3A
Message on customer behalf
Better Captcha for osTicket (customisable mod)
So good forum upgrade
Nested categories for the Knowledge Base
Staff can not attach multiple response attachments
Is it possible for collaborators to receive new ticket notification?
Trigger "Ticket Filters" on Ticket Status Change, Department Transfer and Email Replies
Ticket Edit: Make available a dropdown list for "Department" and "Assigned To"
Support for Exchange shared mailboxes
Add new ticket state filter
All emails in ticket answer
Hours spent by an agent field in the Tickets page
Do we have any API for creating user account?
OsTicket Customization
[Feature Request] - Closed ticket email to client
How to categorize users
[resolved] New ticket alert email: Adding message in subject line
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