Release:https://github.com/poctob/OSTEquipmentPlugin/releases/tag/v1.9.3AWiki:https://github.com/poctob/OSTEquipmentPlugin/wikiLog all issues here:https://github.com/poctob/OSTEquipmentPlugin/issuesComplete overhaul of the class structure.Class autoloadingDynamic routingTwig templatesPrimeFaces UI for the presentation layer, completely JQuery themableSome bug fixes and enhancementFollow the instructions in the README or wiki for installation.Still in a testing phase.

24 days later

New Beta pre-release is out.  Bug fixes and updated functionality.https://github.com/poctob/OSTEquipmentPlugin/releases/tag/1.9.3b-0.3rc

12 days later

Hi, Would like to know if you can add more than one equipment ID to a ticket.From what I can see only one equipment ID can be associated to one Ticket ID.Problem is we have clients who return more than one piece of equipment at a time and we would like to track that particular job and see the associated  products that were returned.Thanks

7 days later

Hi, Would like to know if you can add more than one equipment ID to a ticket.From what I can see only one equipment ID can be associated to one Ticket ID.

Problem is we have clients who return more than one piece of equipment at a time and we would like to track that particular job and see the associated  products that were returned.

Thanks

Currently it is not possible, you can log an enhancement request on github, it maybe implemented in the future.

6 days later

Hi,i've got a little problem.When i try to make a new ticket and i select a help topic, a lot of assets id fields show up.Also, when i click the dropdown menu called equipment on the create ticket page it shows ticket_id followed by the actual name.How can i get rid of that?Thanks in advance Osticket 1.9.3Plugin: 1.9.3b-0.3RC

Hi,i've got a little problem.When i try to make a new ticket and i select a help topic, a lot of assets id fields show up.

Also, when i click the dropdown menu called equipment on the create ticket page it shows ticket_id followed by the actual name.

How can i get rid of that?

Thanks in advance 

Osticket 1.9.3

Plugin: 1.9.3b-0.3RC

You can go to Admin->Manage->Forms and delete all extra Asset ID fields.On a drop down it suppose to have Asset_ID in front of the name by design.

 You can go to Admin->Manage->Forms and delete all extra Asset ID fields.On a drop down it suppose to have Asset_ID in front of the name by design.

Thanks a lot!Have to say, i love your mod so far.Keep up the good work.

a month later

Upgraded to work with OSTicket 1.9.4Get the release here:https://github.com/poctob/OSTEquipmentPlugin/releases/tag/v1.9.4

8 months later

Hi!Poctob,We (my sys admin, really) installed your Equipment mod over osTicket (v1.9.9-1-gbe2f138) and we're getting a MySQL-related error. He's not sure what to do next. Any thoughts on how to fix this? You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'DROP INDEX `name`' at line 5 You do not have the SUPER privilege and binary logging is enabled (you *might* want to use the less safe log_bin_trust_function_creators variable)Error parsing SQL schema! Get help from developers (#4)Upgrade configuration error. Unable to upgrade database tables!Any help you can give is very appreciated! Thank you! Jenn 

I don't think that poctob has updated his mod for use with 1.9.9-1 yet.  But hopefully he will answer your post quickly. :)

That is correct.  No updates were done since 1.9.4.  Besides some minor hiccups, the plugin worked fined.  The issue mistressplaid is having is most likely related to not having sufficient privileges on the database.  The issue is tracked here:https://github.com/poctob/OSTEquipmentPlugin/issues/39

4 years later

Hi, is this plugin still being worked on for new versions of os ticket currently running v1.11 and would find this plugin very useful

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