Integration with Whatsapp and / or Telegram: Page 2

Integration with Whatsapp and / or Telegram

ntozier

embedded url made human readable.
This url has not been evaluated by osTicket or myself for safety.
Use at your own risk.

siju007

I succeded for integrating whatsappapi with osticket through Microsoft power automate

RiosQ

siju007 Hi, could you please explain further? How can you integrate whatsapp api thtough PA?

siju007

RiosQ

I added one internal mail( Office 365) in cc option in the tickets . This will take as Triger and email parser used to compose messeges

LoriNichols

ethanmiles WhatsApp API's allow you click and chat option.
The app keeps crashing when I click on it

RiosQ

siju007 Many thanks for your kind reply 😃 . I'm looking for a solution that can trigger information from osticket db to whatsapp api.

muzamil321

@WhiteTiger Yes, you can associate WhatsApp and Telegram messages with a ticketing system to create support tickets for specific numbers. However, the process may vary depending on the ticketing system you are using

URL removed by moderator and added here as human readable:
https colon slash slash whatsappinstalling dot com slash whatsapp-aero-apk
Note: this url has not been evaluated by anyone here for safety or usability.
Going to the above cited link is a do at your own risk activity.

ntozier

@muzamil321 that response is a non answer and contained a 3rd party url to an unknown site.
Consider this your first and only warning about such behavior.

danigavid

There are several intermediary services that can help you connect WhatsApp and Telegram to your OST mailbox. For example, Zapier or Integromat can be used to create an automated process and convert messages from WhatsApp and Telegram into tickets in the OST mailbox.

KevinTheJedi

danigavid

Do not post links like that. This is your one and only warning.

Cheers.

syedadil

Is there any way to sent notification to whatsapp after assigning the task or ticket

KevinTheJedi

syedadil

Not with core osTicket and core osTicket plugins. I know with popular cell companies you can do a phone number as an email (eg. AT&T is 1234567890@@txt.att.net). So if What'sApp allows the same, you can set your User/Agent emails to their What'sApp phone number emails. Then it will send emails to the What'sApp email which should generate a Text message.

Cheers.

CrewelsIIt

Thanks for the tip! Integrating WhatsApp and Telegram with an OST mailbox could streamline communication and help manage tickets more efficiently. Using services like Zapier or Integromat to automate the process sounds like a great idea. It's always helpful to explore different options to find the best solution for your specific needs.
Also, you might wanna explore whatsapp crm integration. This could be a game-changer for improving customer interactions and support. Thanks for sharing this valuable information!

Moderator note [ntozier]:
embedded link removed.
Here it is in case anyone wants to risk it.
https[colon][SLASH][SLASH]planfix[dot]com[SLASH]integrations[SLASH]whatsapp[SLASH]
This link has not been evaluated in any way for usefulness or safety.
Use at your own risk.

jaksson

I just need the osTicket user to be alerted of any interaction via WhatsApp, in addition to email. Is there a way to do this?

KevinTheJedi

jaksson

Not natively, no. However, with code, anything is possible when you customize it yourself. 😉

Cheers.

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