My users usually report problems to me with email, whatsapp and telegram.
I can associate a mailbox to OST, but is there a way to also associate Whatsapp and Telegram so that messages from certain numbers go to create a ticket?
Thank you in advance.
You would have to add a custom field to the Ticket Details form.
And then you (or another agent) would have to manually update the field on the ticket.
I didn't understand your suggestion, but maybe I didn't make myself clear.
I would like the ticket to be created automatically from a Telegram or Whatsapp message, just as it is now automatically created from an email.
I am not aware of any plugins that add whatsapp or Telegram integration to osTicket at this time.
This one sends alerts to Telegram, but not opens tickets