My users usually report problems to me with email, whatsapp and telegram.
I can associate a mailbox to OST, but is there a way to also associate Whatsapp and Telegram so that messages from certain numbers go to create a ticket?
Thank you in advance.

You would have to add a custom field to the Ticket Details form.
And then you (or another agent) would have to manually update the field on the ticket.

I didn't understand your suggestion, but maybe I didn't make myself clear.
I would like the ticket to be created automatically from a Telegram or Whatsapp message, just as it is now automatically created from an email.

8 months later

Have you checked WhatsApp API to do this?

WhatsApp API's allow you click and chat option.

or you can also use Twilio to integrate both WhatsApp and telegram...

    2 months later

    Hey buddy looks like this is api issue checkout with gbwhatsapp apk https colon slash slash logicalshout dot com slash gbwhatsapp hopefully the issue will be gone there.

    embedded url made human readable.
    This url has not been evaluated by osTicket or myself for safety.
    Use at your own risk.

    4 months later

    I succeded for integrating whatsappapi with osticket through Microsoft power automate

      siju007 Hi, could you please explain further? How can you integrate whatsapp api thtough PA?

          a month later

          ethanmiles WhatsApp API's allow you click and chat option.
          The app keeps crashing when I click on it

            a month later

            RiosQ

            I added one internal mail( Office 365) in cc option in the tickets . This will take as Triger and email parser used to compose messeges

                siju007 Many thanks for your kind reply 😃 . I'm looking for a solution that can trigger information from osticket db to whatsapp api.

                  7 months later

                  @WhiteTiger Yes, you can associate WhatsApp and Telegram messages with a ticketing system to create support tickets for specific numbers. However, the process may vary depending on the ticketing system you are using

                  URL removed by moderator and added here as human readable:
                  https colon slash slash whatsappinstalling dot com slash whatsapp-aero-apk
                  Note: this url has not been evaluated by anyone here for safety or usability.
                  Going to the above cited link is a do at your own risk activity.

                  @muzamil321 that response is a non answer and contained a 3rd party url to an unknown site.
                  Consider this your first and only warning about such behavior.

                  22 days later

                  There are several intermediary services that can help you connect WhatsApp and Telegram to your OST mailbox. For example, Zapier or Integromat can be used to create an automated process and convert messages from WhatsApp and Telegram into tickets in the OST mailbox.

                    3 months later

                    Is there any way to sent notification to whatsapp after assigning the task or ticket

                      syedadil

                      Not with core osTicket and core osTicket plugins. I know with popular cell companies you can do a phone number as an email (eg. AT&T is 1234567890@@txt.att.net). So if What'sApp allows the same, you can set your User/Agent emails to their What'sApp phone number emails. Then it will send emails to the What'sApp email which should generate a Text message.

                      Cheers.

                        7 months later

                        Thanks for the tip! Integrating WhatsApp and Telegram with an OST mailbox could streamline communication and help manage tickets more efficiently. Using services like Zapier or Integromat to automate the process sounds like a great idea. It's always helpful to explore different options to find the best solution for your specific needs.
                        Also, you might wanna explore whatsapp crm integration. This could be a game-changer for improving customer interactions and support. Thanks for sharing this valuable information!

                        Moderator note [ntozier]:
                        embedded link removed.
                        Here it is in case anyone wants to risk it.
                        https[colon][SLASH][SLASH]planfix[dot]com[SLASH]integrations[SLASH]whatsapp[SLASH]
                        This link has not been evaluated in any way for usefulness or safety.
                        Use at your own risk.

                        5 months later

                        I just need the osTicket user to be alerted of any interaction via WhatsApp, in addition to email. Is there a way to do this?

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