When a user submits the registration request a 500 error is thrown. Here is the error from the php log:
Error thrown in /var/www/support.tier2tickets.com/public_html/include/class.mailer.php on line 603
[11-Aug-2020 18:28:42 UTC] PHP Fatal error: Uncaught InconsistentModelException: Unable to prepare query: DELETE ost_session
.* FROM ost_session
WHERE ost_session
.user_id
= 0 AND ost_session
.session_data
REGEXP '_auth\|.*\"user\";[a-z]+:[0-9]+:{[a-z]+:[0-9]+:\"id\";[a-z]+:3' in /var/www/support.tier2tickets.com/public_html/include/class.orm.php:3465
Stack trace:
#0 /var/www/support.tier2tickets.com/public_html/include/class.orm.php(1528): MySqlExecutor->execute()
#1 /var/www/support.tier2tickets.com/public_html/include/class.auth.php(1344): QuerySet->delete()
#2 /var/www/support.tier2tickets.com/public_html/include/class.signal.php(98): PasswordPolicy::cleanSessions(Object(User), NULL)
#3 /var/www/support.tier2tickets.com/public_html/include/class.client.php(474): Signal::send('auth.clean', Object(User), NULL)
#4 /var/www/support.tier2tickets.com/public_html/account.php(97): ClientAccount->update(Array, Array)
#5 {main}
thrown in /var/www/support.tier2tickets.com/public_html/include/class.orm.php on line 3465
here is the install info:
I think that cgi.fix_pathinfo warning is also a bug, because I have confirmed it is set to 1
see also: https://forum.osticket.com/d/97238-resolved-error-changing-password
As shown in the image. This is php 7.3 which is the recommended version