I've created a new user, and I created a temporary password.
When the user try to change the password a blank page appears.
I've reviewed the /var/log/httpd/error_log file and I found the following message:

PHP Fatal error: Uncaught InconsistentModelException: Unable to prepare query: DELETE ost_session.* FROM ost_session WHERE ost_session.user_id = 0 AND ost_session.session_data REGEXP '_auth\\|.*\"user\";[a-z]+:[0-9]+:{[a-z]+:[0-9]+:\"id\";[a-z]+:3' in /var/www/html/helpdesk/include/class.orm.php:3460\nStack trace:\n#0 /var/www/html/helpdesk/include/class.orm.php(1534): MySqlExecutor->execute()\n#1 /var/www/html/helpdesk/include/class.auth.php(1380): QuerySet->delete()\n#2 /var/www/html/helpdesk/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#3 /var/www/html/helpdesk/include/class.user.php(1210): Signal::send()\n#4 /var/www/html/helpdesk/include/class.user.php(1304): UserAccount->setPassword()\n#5 /var/www/html/helpdesk/include/class.client.php(425): UserAccount->update()\n#6 /var/www/html/helpdesk/include/ajax.users.php(225): ClientAccount->update()\n#7 /var/www/html/helpdesk/include/class.dispatcher.php(145): UsersAjaxAPI->manage()\n#8 /var/www/html/helpdesk/include/class.dispatcher.php(38): UrlMatcher->di in /var/www/html/helpdesk/include/class.orm.php on line 3460, referer: http://X.X.X.X/helpdesk/scp/users.php?id=3

Does anyone know how to fix it?
Regards...

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Environment details? (see Admin panel -> Dashboard -> Information)

Here is my server infromation:

Regards

It could be PHP 7.4 since osTicket does not support it yet.
It could be something with SELinux. Try shutting it off temporarily and see what happens.

Other wise I dont see any glaring issues. Give those things a try and let us know.

13 days later

I'll try all your ideas, thanks!

Thanks for your support, I've installed PHP 5.6 and all work fine.
Closed.

ntozier changed the title to [resolved] Error changing password.
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