ntozier
I added a category named x in the area at the top with open and closed tickets. I want to select x instead of saying close the ticket status in an open ticket. I want that ticket moved to the category with x as the case.

    Create a new Status (call it X).
    Create a new Queue (call it X). It displayes tickets with Status X.

      ntozier Thank you for your answer.
      Actually I am doing as you said, but when I select X in the status section, it does not send it to the category named X. Because in the Ticket Status section, it is not possible to redirect X (picture x1) from the state field to x.

      Images:
      X

      X1

      X2

      X3

      X4

        Can't read most of that. But I do that same thing with a couple statuses and it works fine for me.

          ntozier
          I wonder if you can tell me step by step. If possible, I would be very happy if you could describe it with pictures.

            Sorry but I do not currently have a non production site with which to do this on and do not want to do that on my production site(s).

            Since the new version was released (1.14.3) I will likely have a test bed setup again in the next few days however if you want to wait that long.

              ntozier
              Thank you for your interest. I am in no hurry. I look forward to your support at a convenient time.

                9 days later
                20 days later
                2 months later

                Sorry but I've been flat out with work... I have not setup my test bed clone of my production site yet and am not sure when I will get to it.

                  ntozier
                  OK thanks. I could not solve this problem. I hope someone can help.

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