Hello there,
I want to add a new area to the open and closed parts at the top. I actually added it, but in the open ticket section, only open, closed, archived options are available. My addition does not come out. I want the field I want to appear in the open ticket status section and move it to the field I just added when I select it. Is this possible?

https://hizliresim.com/LyIufV

https://hizliresim.com/CRvHvM

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Environment details? (see Admin panel -> Dashboard -> Information)

Please post your screen shots here on the forums. I have no interest in going to a site that I do not know or trust.

    8 days later

    You have not replied to my last response in a meaningful way. Please do so.

    You asked for a screenshot of the information section, I added it. What else do you need to support me?
    Thank you

    This thread has 0 screen shots attached to it.
    This thread has no environment information.

      ntozier Please post your screen shots here on the forums. I have no interest in going to a site that I do not know or trust.

        Well 1 out of 3 isn't bad. Not real sure what you are trying to accomplish though. I bet the other two would clarify.

          ntozier
          I added a category named x in the area at the top with open and closed tickets. I want to select x instead of saying close the ticket status in an open ticket. I want that ticket moved to the category with x as the case.

            Create a new Status (call it X).
            Create a new Queue (call it X). It displayes tickets with Status X.

              ntozier Thank you for your answer.
              Actually I am doing as you said, but when I select X in the status section, it does not send it to the category named X. Because in the Ticket Status section, it is not possible to redirect X (picture x1) from the state field to x.

              Images:
              X

              X1

              X2

              X3

              X4

                Can't read most of that. But I do that same thing with a couple statuses and it works fine for me.

                  ntozier
                  I wonder if you can tell me step by step. If possible, I would be very happy if you could describe it with pictures.

                    Sorry but I do not currently have a non production site with which to do this on and do not want to do that on my production site(s).

                    Since the new version was released (1.14.3) I will likely have a test bed setup again in the next few days however if you want to wait that long.

                      ntozier
                      Thank you for your interest. I am in no hurry. I look forward to your support at a convenient time.

                        9 days later
                        20 days later