KevinTheJedi

Hi Kevin,
I've successfully configure the OAuth2. But when ever I'm trying to enable the email fetching it give me connection close error
Please find the Screen shot below.

      korali

      Sounds like the outlook server didn't respond correctly or you're having network issues or something. Maybe reach out to your hosting provider/system's administrator and/or MS for further assistance?

      Also, what URLs and Scopes are you using?

      Cheers.

          KevinTheJedi
          Hi Kevin,
          the connection close issue was gone. Now I'm getting AUTHENTICATE failed error attaching screenshot below.
          The Outgoing SMTP configuration has same issue Authentication unsuccessful.
          Also find my scope configuration below.


          Scope configuration:

              korali

              You are using the Graph Resource Details Endpoint and scopes without defining the API. You will need to use the v2.0 outlook Resource Details Endpoint (ie. https://outlook.office.com/api/v2.0/me) as well as the outlook scopes (ie. offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send).

              Cheers.

                @jerer I'm having the same problem you documented (Email Mismatch: Expecting Authorization for xxxx@xx.edu not <blank> ).

                I'm trying to implement your solution but I can't get the plugins to 'rehydrate'. Any tips or can you post your compiled .phar file? I'm getting errors related to Psr/Http and http-factory not found.

                ...2 hours later 🤣

                Got it working. I was never able to successfully build the plugins so I just decompiled the .phar file, made the edits that you suggested and recompiled:

                'attr_username' => 'EmailAddress', // This was "mail" before
                'attr_email' => 'EmailAddress', // This was "mail" before

                Confirmed working / able to fetch mail now. Thank you for sharing your solution!

                  The retrieval of e-mails from Office365 also stopped working for us yesterday. The error message points to the problem with the authentication. I installed 1.17 rc2 today, but it dies (white screen) in class osTicketSession, function __construct at the line if ((!defined('MAJOR_VERSION') || $checkdbversion) ...

                  I have PHP 8.1.7 and MariaDB 10.5.16, is that sufficient?

                  Thanks!

                    Only PHP 8.0.xxx will supported

                    LbbnPx
                    Solved it by commenting the line out, doing the upgrade, and then remove the comment again. Well, I have a backup 😃 Now I have the invalid_client problem, I will see if I can find a solution in this long topic ....

                      Everyone,

                      We are releasing RC3 and a new build of the plugin today. This new version will allow the ability to edit the email attribute as well as fix some re-authorization issues and other miscellaneous bugs.

                      Cheers.

                        Hello,
                        I managed to modify the php file with the 'emailaddress' and repack it to a usable .phar that I added as a plugin to osticketv1.17-rc2. Everything from here went smooth, no 'Email mismatch' nor 'invalid_client' messages. It successfully activated OAuth2 for microsoft. I manage to setup correctly 'Outgoing (SMTP)', based on 'Remote Mailbox'. It works as expected when I use the 'Diagnostic' tool to send mails.
                        But, even though I set 'Email Fetching' to 'enable', every 5 minutes (or 1), with the order to 'delete fetched emails'. It simply does not create tickets, nor delete the emails in the configured mailbox.
                        Anyone else having this issue ? Am I missing a setting somewhere else ?

                          oauth2-scout

                          Did you setup a cron job? Did you enable email fetching in admin panel > Emails > Settings? Mail will not simply just appear without being polled by a cron job or scheduled task.

                          Cheers.

                              KevinTheJedi
                              I did not setup a cron job. But I can assure you that I enabled email fetching in admin panel > Emails > Settings.
                              Following your indication, I just enabled 'Fetch Emails using Auto-cron'.
                              Is there something else I am supposed to do next ?

                              Thanks

                                  I've sucessfully installed RC3 and updated plugin, I have generated a token. but when I try to enable the service it fails with no error message.

                                  am I missing something?

                                  Hello Andy_B

                                  Here are my settings

                                  I am using In Azure AD Apps / Authentication the any Organization entry

                                  Still my SMTP problem exists.
                                  Hope I can help you.

                                    KevinTheJedi
                                    Hi Kevin,
                                    I've installed RC3. Now I'm getting Invalid Email Attribute error.
                                    Please find the screen shot below.

                                    • STN replied to this.