so from now onward the tickets get generated will show me in IST time. Right. But still it shows Asia/Jerusalem. I want to change it to Asia/ Kolkata.

Below are the screenshots that i have made to Asia/Kolkata for admin as well as agent.

  • RBGE replied to this.

    RBGE the cron is taking around 10min max to generate a ticket.
    this is my cron command- */5 * * * * /usr/bin/php -q /var/www/html/osticket/api/cron.php

    What is the issue. exactly. I want the tickets to be generated in 1-2minutes. What should i do.

    • RBGE replied to this.

        amarnath You've got your locale set to "English" - the thing to remember here is that osTicket is developed in America, so it really means "Backwards English" 😉 which uses a 12 hour clock. If you set it to any other English format, it should go 24 hour (I use English (United Kingdom) )

          amarnath If you change the 5 to a 2 (or even just get rid of the /5 and leave it as * to run every minute) that should work.

            Please help me to change Asia/Jerusalem to Asia/Kolkata.

            • RBGE replied to this.

              There should be a change in include/class.timezone.php

              I've run into this issue when using Indian Standard Time IST. PHP interprets it as Israel Standard Time.Equivalent +5.30 tz is Sri Lankan Standard Time SLST which is not detected by PHP. So I had to use a dirty modification to include/class.timezone.php174 return 'Europe/London';175 }176 // Override IST to India Time.177 if ($TZ === 'IST') {178 return 'Asia/Kolkata';179 }180 // Forbid timezone abbreviations like 'CDT'181 elseif ($TZ !== 'UTC' && strpos($TZ, '/') === false) {182 // Attempt to lookup based on the abbreviationLeaving this here just in case this is not fixed and someone runs into this issue and could not find a similar timezone to switch to.
              I dont know how to do it. Just refer and tell. I refered it in one of your forums by searching OSTicket v1.10-stable Time issue.

              cgi.fix_pathinfo "1" is recommended if AJAX is not working. I have change it to '1' but still show thw error.

              While i was changing my manager in department . Its taking time and got crash. See the screenshots.

              amarnath Sorry, I'll admit I'm struggling to find useful answers here, but maybe the following would work? Try typing into MySQL (as root or other user with system privs)

              SET `time_zone` = 'Asia/Kolkata'

                The query is not working.

                1. Now a new problem arised. Cron fetches mail but doesn,t generate new tickets and doesnt send auto response or auto reply.
                2. And there is some issue with the department tab whatever changes i am making it gets crashes. I have changed my memory_limit to 1024m and max_time_execution to 300 in apache2/php.ini.
                  Apache error.log>>
                  [Fri Aug 16 15:20:16.581075 2019] [php7:error] [pid 20697] [client 10.200.234.107:58144] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/osticket/include/class.orm.php on line 3474, referer: http://10.200.236.106/osticket/scp/departments.php?id=3
                  [Fri Aug 16 15:20:16.594188 2019] [php7:error] [pid 20697] [client 10.200.234.107:58144] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/osticket/include/class.orm.php on line 3439, referer: http://10.200.236.106/osticket/scp/departments.php?id=3
                  [Fri Aug 16 15:20:16.610378 2019] [php7:warn] [pid 20697] [client 10.200.234.107:58144] PHP Warning: Unknown: Cannot call session save handler in a recursive manner in Unknown on line 0, referer: http://10.200.236.106/osticket/scp/departments.php?id=3
                  [Fri Aug 16 15:20:16.610433 2019] [php7:warn] [pid 20697] [client 10.200.234.107:58144] PHP Warning: Unknown: Failed to write session data using user defined save handler. (session.save_path: /var/lib/php/sessions) in Unknown on line 0, referer: http://10.200.236.106/osticket/scp/departments.php?id=3

                please find the solution.

                  any solution team.???????????????????????????????????

                  amarnath [Fri Aug 16 15:20:16.581075 2019] [php7:error] [pid 20697] [client 10.200.234.107:58144] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/osticket/include/class.orm.php on line 3474, referer: http://10.200.236.106/osticket/scp/departments.php?id=3

                  Your PHP is running out of memory. I would address that first.
                  You take care of that by changing the php.ini file, and upping the memory_limit directive,

                    still the department section lags and i cant make any changes.

                    I got this error on gmail.

                    Unable to connect to the database — No such file or directory
                    http://:var/www/html/osticket/api/cron.php
                    Ref-Mid: BMAMEu2-oqYie-AAAAAAAAAAAAAAAAP6ml55Pg-@osTicketMailer

                    You have had more issues with this one installation than I have in the past ten years of setting up osTicket of various versions on various OSes.

                    Version of osTicket?
                    Version of PHP?
                    Webserver being used?
                    Are you running SELinux?

                      I dont run SeLinux. Ubuntu 18.04. See the screenshot . ntozier I just want to get rid of three issue.

                      1. Department section not working.
                      2. Please help me to change Asia/Jerusalem to Asia/Kolkata.
                      3. cgi.fix_pathinfo "1" is recommended if AJAX is not working. I have change it to '1' but still show thw error.
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