authentication failure STARTTLS failed code 220 response: SMTP server ready: Page 2

authentication failure STARTTLS failed code 220 response: SMTP server ready

harbpaul

welltecnologia this worked for my Office365 mail setup. If you host your own exchange servers, you may have other settings that need to be adjusted.

welltecnologia

harbpaul This problem has been going on for years ...
To this day, they have not found a solution.

Impressive....

I've tried Gmail, nothing works on that ...

I have been struggling with this problem for 3 years ....

welltecnologia

harbpaul GMAIL THIS ERROR, EVER, FOR YEARS.....

authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.8 Username and Password not accepted. Learn more at 5.7.8 https://support.google.com/mail/?p=BadCredentials e16sm10520964qtc.92 - gsmtp)]

harbpaul

@welltecnologia I know gmail can be tricky, it gave me a headache on another system. Since you have been working on this for so long, I'm sure you Enabled Less Secure Apps in your Gmail Settings? Another issue I faced was communication between the Web Host and Office365, they use the same ports and the web host didn't allow SMTP traffic on those ports. That's why I created those emails in my Cpanel to send from the webhost.

khalidmagdi

welltecnologia any solution you have found?

anthony1

This patch can solve the issue:

diff -ru osticket.orig/include/pear/Net/SMTP.php osticket.fixed/include/pear/Net/SMTP.php
--- osticket.orig/include/pear/Net/SMTP.php	2020-12-07 19:23:52.000000000 +0100
+++ osticket.fixed/include/pear/Net/SMTP.php	2021-02-13 09:58:08.821455158 +0100
@@ -569,7 +569,7 @@
          * STARTTLS extension, and aren't already connected over a secure
          * (SSL) socket connection. */
         if ($tls && version_compare(PHP_VERSION, '5.1.0', '>=')
-            && extension_loaded('openssl') && isset($this->esmtp['STARTTLS'])
+            && extension_loaded('openssl') && $this->esmtp['STARTTLS']
             && strncasecmp($this->host, 'ssl://', 6) !== 0
         ) {
             /* Start the TLS connection attempt. */

Regards,
Anthony Ananich
https colon slash slash ananich dot pro

gramajola

anthony1 Hi Anthony, i tried to comment line with -- and add other line, bu the problem for me persist. I ve used a PHP 7.4.13 and IIS with Windows Server 2019.
May you help me?

nayeemhassan

/include/pear/Net/SMTP.php

Line 176: Replace $this->socket_options = $socket_options; TO
$this->_socket_options = array('ssl' => array('verify_peer_name' => false));

Line 572: Replace && extension_loaded('openssl') && isset($this->esmtp['STARTTLS']) TO
&& extension_loaded('openssl') && $this->esmtp['STARTTLS']

All problem solved for my case
OSTICKET: 1.15.3.1
PHP: v7.3.25

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