authentication failure [SMTP: STARTTLS failed (code: 220, response: TLS go ahead)]

ismaildeligoz

Hello there;When Completing E-Mail Configuration "Authentication Required" Part Selected Yes . I am receiving an Error Message as below.authentication failure All the Information I Entered in the Related Areas is Correct."Authentication Required" Part Selected No. Recording Configuration. But Mail Notification does not come.How can I solve this problem?

ismaildeligoz

Current Board is OsTicket Version 1.9.xCurrent Php Version : 5.6Current MySQL Version 5.6.36Current Php Extencion:apcubcmathdomfileinfogdimapintlioncube_loaderjsonmailparsembstringmcryptmemcachememcachedmssqlmysqlmysqliopcachepdfpdopdo_mysqlpdo_pgsqlpdo_sqlitepharposixproproradiusraphfrsyncsoapsocketsxmlreaderxmlwriterzend_guard_loaderzip

ismaildeligoz

Selected Php Options:allow_url_fopen : Ondisplay_errors : Onerror_reporting : E_ALL & ~E_NOTICEfile_uploads : Oninclude_path : /opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/phplog_errors : Onmail.force_extra_parameters : no valuemax_execution_time : 30max_input_time : -1memory_limit : 128Mopen_basedir : no valuepost_max_size : 2Msession.save_path : /opt/alt/php56/var/lib/php/sessionshort_open_tag : Onupload_max_filesize : 16M

ntozier

I do not see the openssl extension enabled.

ismaildeligoz

The server does not have an extension named OpenSSL

PHP Options.png

ntozier

Well then it sounds like you found your problem. You need to install the openssl extension.Under some linux flavors you can simply: <code>apt-get install php5_openssl</code>Under Windows you can uncomment the extension line in the php.ini: extension=php_openssl.dll